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# Resend Guardian Login Details

# Resend Guardian Login Details

This article will assist you with re-sending the Guardian login details in Bulk or Individually to access the Web Portal for Guardians and Carers and Xap Smile app.

Any person with Guardian level permission has access to the Web Portal for Guardians and Carers.


${vimeo}[Resending Guardian Account Activations](1148540204)


| To assist you with viewing Guardians who have not activated their account see: [Non-activated Guardian Accounts](https://help.xap.rocks/en/article/non-activated-guardian-accounts-1q20sro/?bust=1766371534583)

Guardian Activations can be resent for:

1. Active, Inactive Guardians
2. Guardians still on the Waitlist or Pending Enrolments screens


### Active Families

1. Select the **Families** screen
2. Select the **Guardians** Tab

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_db85gx.png)

###### Individual (Not yet activated)

 Select the **Envelope** next to **Invited** - This will send the Account Activation email immediately.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_16akqjx.png)

###### Bulk Activations

1. Select the **Guardian/s** on the left-hand side
2. Select **Bulk Action**
3. Select **Create/Reset Password**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_ynir6l.png)

### Waiting List/Pending Enrolments Families

1. Select the **Waiting List** screen
2. Select either the **Waiting List** or **Pending Enrolments** Tab
|| Note: The process is the same for both the Waiting List and Pending Enrolments Tab.
3. Select the **3-dot** menu
4. Select **Reset Password** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1wxp7is.png)

###### Bulk Activations

Within either the **Waiting List** or **Pending Enrolments** Tab
1. Select the Family/ies
2. Select **Bulk Action**
3. Select **Create/Reset Password** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_fna49s.png)

### Link Expiry details are:

| Email | Expiry |
| ---- |
| New Guardian Account Activation - Initial welcome/activation email | Link will not become expired until clicked and password is created. |
| Manually resent by Service/Guardian Create/Reset Password | Link will not become expired until clicked and password is created. |
| Guardian selecting Forgot Password option on app or Web portal | Link will expire in 30 minutes of getting created. |

|| For all link expiry details see: [Service & Guardian User link Expiry Times](https://help.xap.rocks/en/article/service-guardian-user-link-expiry-times-vcyck6/)