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# Retrieving a new IS Case ID

# Retrieving a new IS Case ID

This article will assist you with creating IS case claims for your Service in the Xap program.
| If you are retrieving an Innovative Solutions see: [Retrieving an Innovative Solutions Case](https://help.xap.rocks/en/article/retrieving-an-innovative-solutions-case-102m89e/?bust=1649219064652)

### Overview

IS case claims are for circumstances where an additional educator is required. Services will first need approval from their IS case manager. 
The claim can only be submitted via the software, once it has been approved via the ISP Portal. see: [ISP Portal](https://proda.humanservices.gov.au/prodalogin/pages/public/login.jsf?TAM_OP=login&ERROR_CODE=0x00000000&URL=http%3A%2F%2Fproda.humanservices.gov.au%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Dcode%26client_id%3DIjlWvQmONlGo4nLUxMXK%26redirect_uri%3Dhttps%253A%252F%252Fauthspokeproda.dss.gov.au%252Fsignin-dss%26scope%3Dopenid%2520profile%2520email%26state%3DJIAvACkxHiIr0lk9LOVV3CIg0elelx9nt62XEHz5O2HoABWfH7x2GeE8Zp__YmiMW8wEBiZ6RXzlwoKZ7ZctAg_mQ1aWnA49KUh9OW5DNG09l4C9_h2uNYHsIyjFyWO4-rsvUXYsOWcMfBYaWcZYhBDxXXIGJhTR_ogzGjjCsKvjg1BIR3d_ApxjF4iPe6dL350VRe75r8H5wNf1SS8-MqEHU5hsL8AWWv3kYRY8OqJrPsMR0ppiIWsM7U63RQcAb8HC0jbvHjQXn0XeE_hgdTKHVVg8zeQ-F66GEvkjlcJwNinuUHmOhN7U-uHmA4_45bNAE1AZEBzQwE5u--1sMY68Jk55LqUKfz2_YjZ7-EKZ6pB1RBBz6VP4jdKX2xpFessCJPvoi3eaGlJralgoTqfzTG2ta_5ewoiq6CrgzK3vFci2zfzkqZp85DodgzIrgrNqXBDSV43CFw-Vux3Jow&OLDSESSION=)

| To assist you further with IS Case queries see: [Inclusion Support Program](https://www.dese.gov.au/inclusion-support-program)

Retrieving a new IS Case ID

**1:** Select **CCSS interfaces** from the left-hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/1_1ca00gj.png)

**2:** Select the **IS Case Claims** icon.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_14relpl.png)

Within the IS Case Tab

3. Select the **Pink Q** (Query) button

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1sywqks.png)

4. If you are in Enterprise view, select the Centre name to Query the IS Case ID for. If you are in Centre view your Centre name will automatically display
5 Select your Query type  - IS Case
6. Add in your Search Criteria eg.
* Case Start Date
* Case End Date
* Case ID
* Status etc.
7. Select the **Query CCSS** button
| Note: Only IS cases that have been fully approved via the ISP will be retrieved into the software

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1vt3yo5.png)

| If your new IS Case ID isn't retrieved into the software, please contact your ISP Case Manager.