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# Retrieving an Innovative Solutions Case

# Retrieving an Innovative Solutions Case

This article will assist you with retrieving an Innovative Solutions case for your Service into the Xap program.
If you are retrieving an IS Case ID see: [Retrieving an IS Case](https://help.xap.rocks/en/article/retrieving-a-new-is-case-id-btbuig/?bust=1649219126877)

### Overview

Innovative Solutions Support provides flexible funding to assist Services to carefully consider their inclusion challenges.
Allowing them to take on an active role in finding solutions and build their capacity and capability to include children with additional needs.

The Australian Government Department of Education, Skills and Employment (the department) may also directly fund relevant Organisations (such as ECEC peak bodies and inclusion specialists) to deliver large strategic and collaborative projects across a region or state/territory to promote innovation and support for inclusive practices within ECEC services.


### Retrieving a new IS Case ID

**1:** Select **CCSS interfaces** from the left-hand side menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/1_1ca00gj.png)

**2:** Select the **IS Case Claims** icon.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_14relpl.png)

Within the IS Case Tab

3. Select the **Pink Q** (Query) button

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1sywqks.png)

4. If you are in Enterprise view, select the Centre name to Query the IS Case ID for. If you are in Centre view your Centre name will automatically display
5 Select your Query type  - **IS Inn. Solution Case**
6. Add in your **Search Criteria** eg.
* Case Start Date
* Case End Date
* Case ID
* Acquittal Status
* Status etc.
7. Select **Yes or No** if the payment has been executed on the case after the provider has signed the agreement?
8. Select the **Query CCSS** button
| Note: Only Innovative Solution cases that have been fully approved will be retrieved into the software.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_81n8yq.png)

###### Once the Innovation Solution case has been retrieved into the system, nothing further is required to be done by the Service.

### Viewing the Innovative Solution details.

1. Select the **3 dot**  optionfor the required Innovative Solutions Case
2. Select **View** from the drop down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_16bz2dv.png)

The details will display:

1. Centre name
2. Service CRN
3. Case ID
4. Case Type eg. Innovative Solutions
5. Care Type eg. CBDC
6. Status - Approved or Cancelled
7. Case Start Date
8. Case End Date
9. Acquittal Status
10. Approved Funding Amount ($)
11. Yes or No if  the payment been executed on the case after the provider has signed the agreement
12. Care Environment
13. Inclusion Professional Name
14. Inclusion Agency Name
15. Inclusion Agency Region
16. Purpose for the Innovative Solution Funding

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1ll6yu8.png)