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# Return Fee Reduction


# Return Fee Reduction

The Return fee reduction module allows you to refund directly to CCSS any fee reductions that have not been or you are unable to pass on directly to the family as they have left the centre and you are no longer able to contact them. 

We recommend that you contact CCSS prior to creating a return fee reduction, to determine how much should be returned. 

This module allows you to select a given attendance and child and submit a request the return of the entitlement (CCSS, ACCS) associated with that session.
The maximum amount that can be return is equal to the total amount of entitlement attached to that session.

### Creating a Return Fee Reduction

1. Select the **CCS details** screen
2. Select **Return Fee Reduction**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1bokitp.png)

The Return Fee Reduction screen will display any prior fee reduction information and records. 

3. Select the **Green +** add button

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_12cdb5c.png)

4. Add in the relevant information for that child for the week to pass the fee reduction back for:
* **Total fee reduction** = Amount passed on + Amount not passed on
* **Amount passed on** = Amount the service is keeping i.e. Only that amount is passed on to parent.
* **Amount not passed on** = Amount the service is paying back i.e. Amount that cannot be passed on to the parent and service is paying back to Gov.
5. Select **submit to CCSS**
| Note: The amounts cannot exceed the CCS that was originally paid for the child for the selected week. The account balance will not be adjusted until the **return fee reduction** claim has been processed and queried back into Xap.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1g5bmoy.png)

### Querying a prior submitted Fee Reduction

Once a return fee reduction has been submitted to CCS for processing, this will need to be **queried** back into Xap to update the child's account balance for the impacted week.

1. From the Return Fee Reduction screen select **Q** to query any submitted claims.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_m2afu7.png)
2. Add in the relevant information
3. Select **Query CCSS**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1i8dskr.png)

### Viewing a finalised return Fee Reduction

1. Select the **3 dot** menu next to the claim
2. Select **View** from the drop-down menu

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fnc9s0.png)

###### Return Fee Reduction details

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1f3hwcm.png)

###### Adjustments once queried and finalised will display:

1. **Statement** - will update to the **new** amounts of CCS applied.
2. **Next invoice** (once queried & finalised) - will show the CCS adjustments for each of the selected weeks.
3. **CCS Cleared Payments** report - will display each of the weeks that have been adjusted within the **Previous Period Booking Fee and Adjustments** section
* Sub Trans Code - CCS Returned Fee Reduction
* Clearing Reason - Automatic Clearing (OFFSET)

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_qlh1t8.png)