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# Smile APP - Managing Casual Bookings

# Smile APP - Managing Casual Bookings

This article will assist you with managing Casual bookings via the WEB Portal for Guardians & Carers.

### Overview

Casual bookings can be added via either the **WEB Portal for Guardians & Carers** or via the **Smile APP**.

Depending on the Services settings, Casual bookings will either:

* Be approved straight away
* Be a request and will need to be approved by the Service

| In both circumstances you will receive a notification once the Casual day has been accepted or if it has been rejected.

### Requesting a Casual Day via the Smile APP

|| If you would like to manage this via the Web Portal see: [WEB Portal - Managing Casual Bookings](https://help.xap.rocks/en/article/web-portal-managing-casual-bookings-yurvsz/?bust=1628576560236)

1. Log into the **Smile APP** on your Device

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1vkborb.png)

2. Select the **Bookings** icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_xj8a7y.png)

3. Select the **Green +** button

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1c7jr6o.png)

4. Select the **name of the child** the casual booking is for

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_8tstdp.png)

5. Select the **payment account details** to be invoiced for the booking

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1k86kqt.png)

6. Select the **Room** for the casual day

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_3af62a.png)

7. Select the Session (Fee) for the casual day

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_xb67a5.png)

8. Select the **Booking Type** as **Casua**l

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ganwyg.png)

9. Select the **Date/s** from the calendar
10. Select **Done**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_13x73zo.png)

11. Add a **Discount code** (if applicable)
12. Tick that you agree to the **Services Booking Terms and Conditions**
13. Select **Request booking**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_s5sg5o.png)

14. Select **OK**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_3u72k1.png)

| Depending on your Services Casual booking settings, you may need to wait for the day/s to be approved.

### Viewing an Approved Casual Day

If the Casual day has been approved, you will receive a  notification via the WEB Portal and also via the Smile APP.

1. Select the **Notifications** icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ul0tl2.png)

2. View the **Approved** or **Rejected**Notifications and statuses

* **Approved** = Casual day has been Approved by the Service
* **Rejected** - Service has rejected your request for the Casual day on the selected date

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1nc0vzr.png)

### Cancelling a Casual Day

If you have requested a casual day and it is no longer required or you have selected the incorrect day/s, you may be able to cancel them.

Note: This will depend on the Services cancellation policy. For further information you will need to contact your Service or read the Terms and Conditions.

1. Select the **Bookings** icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1c5m75j.png)

2. Select the **3 dot menu** for the incorrect/no longer required Casual Day

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ud60p1.png)

3. Select **Cancel Booking**
| Note: If the Cancel Booking option is not displaying, you will need to contact your Service directly to assist you further as they may not have enabled cancellation of Casual Days.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1ljxdat.png)

4. Add in the **Cancellation Reason**
5. Select _Confirm Cancellation_

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ivzk6n.png)

###### The Cancelled Date will display within your Booking details.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_170qld7.png)

|| The Service will be notified regarding the Cancelled Casual Day.