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# Smile APP - Managing Direct Debit Details

# Smile APP - Managing Direct Debit Details

This article will assist you with viewing and updating your Direct Debit details via your Smile APP for your Service.

### Overview

If your Service has enabled the Direct Debit payment method, you can add or update your Direct Debit details via the Smile APP.

### Viewing your Direct Debit Information

To view your current payment information:

1. Log into the **Smile APP**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fv4mu1.png)

2. Select the **3 line** menu icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_17dn1t5.png)

3. Select the **Families** option

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1iivk0t.png)

###### The Family screen will display

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1il75bi.png)

4. Scroll down and select **Payment Account (s)**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1t0caba.png)

5. Select the **Payment Account** to manage the details for.
![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1grr680.png)

###### Your current Balance will be displayed

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_108t6oy.png)


### Editing Account Details

1. You can **edit** your Account information eg. Emails address, phone number by selecting the **Edit** button.
| Note: If the Edit button is not displayed, your Service may not have enabled this option. Please contact your Service directly to assist you with editing your Account details.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1i3w5ts.png)

2. Make any changes as required then select **Save**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1en0kdd.png)

### Editing Payment Details

| Note: If the Edit button is not displayed, your Service may not have enabled this option. Please contact your Service directly to assist you with editing your account details.

Editing the payment details, allows you to manage where your Direct Debit payments information including:
* Changing from Bank Account to Credit Card
* Updating Credit Card Expiry Dates
* Selecting your preferred Transaction day for payments to be taken

1. Select **Edit**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_8c1jev.png)

The Direct Debit Profile screen will display your current information.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_92hhis.png)

2. **Debit From** allows you to choose between Credit Card/Debit Card or Bank Account

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_pac24w.png)

###### Adding in Credit Card Details.
* Add in your Card information including **Expiry** and **CVV**
* You can also view the Services processing charges

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1tgskwk.png)

###### Adding in Bank Account Details.

* Add in your Account information including **Account name** , **BSB**and **Account number**
* You can also view the Services processing charges.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1dkfg0a.png)

3. Your Service may have allowed you to choose your **preferred transaction day**.
| If this is greyed out you will be able to view the Services **set Direct Debit Transaction day**.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_jit8dg.png)

4. Select your **preferred transaction day**. This will only display the days the Service has enabled you to select from.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_14btg93.png)

5. Tick that you agree to the **Terms and Conditions**
6. Select **Save**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_16ap4b3.png)