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# Smile App - Marking your child Absent


# Smile App - Marking your Child Absent


If your child' has a permanent or casual booking, you have the ability to mark a session as Absent via the Guardian App.

|| Note: Only Absences can be marked via the Guardian Portal or Smile App. Sign in/out times can only be managed via the Services Kiosk device.
| Note: Depending on the Services settings, charges may still be incurred for Absent Days. Please contact your Service for further information.


${vimeo}[Marking an absence via the Smile App](949784778)

### Mark a booking as Absent
To mark a booking as absent:

1. Log into the **Smile App**

![Smile app login screen](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_qwlppb.png)

2. Select the either the **Bookings option** from the Menu or the Bookings **icon** on the bottom left-hand side

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_17ztqga.png)

**Within the Bookings Tab**

3. Select the **3 dot menu** for the selected day to mark as Absent
| Note: Absences can only be recorded for a future date, if your child is absent for today, you will need to contact your Service directly. Also, your Service may have enabled **Cancellation of Casual/Recurring Days**, so you may be able to Cancel the Day instead of marking as Absent, for further information please contact your Service.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_189711d.png)

4. Select **Mark Absent**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_ueuikl.png)

5. Select an **absence reason**
6. Upload **supporting documents**
| Note: If your child attends a CCS service noting the reason for the absence and supplying supporting documents, will assist you with still claiming CCS entitlements if your child has used the standard 42 absences for the current Financial year. To find out more about CCS absences see: [Child Care Subsidy if your child is absent.](https://www.servicesaustralia.gov.au/child-care-subsidy-if-your-child-absent-from-child-care?context=41186#:~:text=When%20your%20child%20is%20going%20to%20be%20absent,allowable%20absence%20days%20per%20child%20each%20financial%20year.)

7. Select **Confirm Absence**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_6ljgxy.png)

**The selected Day will display the Absent icon**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1b6dgen.png)

|| The Service will be notified of the recorded absence/s. The screen will be updated to show the absent day/s.

### Cancelling an incorrect absent day

If you would like to withdraw an absent day:

1. Select the **3 dot menu** next to the absent day
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_jicdgp.png)
2. Select **Withdraw Absence**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_5twvc.png)
3. Select **Confirm Withdraw Absence**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_ql14l6.png)

|| The Service will be notified of the withdrawn Absence. The Screen will be updated to show the day ready for Sign in/out via the Services Kiosk.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1cihwmh.png)

| To assist you further with this process you can view the video here: [Marking Absences](https://vimeo.com/949784778/bb081def5b?fl=pl&fe=sh)