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# Smile APP - Viewing Enrolment Information

# Smile APP - Viewing CCSS Enrolment Information

This article will assist you with viewing your Child's CCSS Enrolment information via your Smile APP for your Service.

### Overview
If your Service is CCSS Approved, your child will have a CCSS enrolment linking them to the Service with Centrelink.
There are different types of CCSS Enrolments that your Service can create.

### CCSS Enrolment Types

###### CWA - Complying Written Arrangement
This is the only type of Arrangement that can enable families to receive Child Care Subsidy. A Complying Written Arrangement is an agreement to provide care in return for fees.

###### RA - Relevant Arrangement
This type of enrolment notice is used only where a provider is sure that the family does not wish to ever claim Child Care Subsidy for the sessions of care they are going to provide. It is an Arrangement between the centre and parent/guardian for the care of a child which does not meet the full requirements for a Complying Written Agreement.

###### PEA - ACCS (Child Wellbeing)
Where a centre has identified a child is at risk of serious neglect or abuse, but there is no individual identified to pay for child care fees. In this case, the centre effectively becomes eligible for Child Care Subsidy for that child, rather than a parent or guardian.

###### OA - Arrangement with Organisation
CCS is not payable on this type of Arrangement. This Arrangement is made when another party (the state, an employer or other organisation, for example) is liable for the fees for care of the child.


### Viewing the CCSS Enrolment Information

To view your Child's CCSS Enrolment information:

1. Log into the **Smile APP**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fv4mu1.png)

2. Select the **3 line** menu icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_17dn1t5.png)

3. Select the **Families** option

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1iivk0t.png)

###### The Family screen will display

4. Select the **Child's name**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_kn2py4.png)

5. Select the **Enrolments** option

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_dgznzu.png)

This screen will display all CCSS Enrolments for your child for this Service, the information includes:
* Current Status eg. Confirmed, Pending Eligibility, Received
* Enrolment Start and End Dates
* Enrolment ID
* CRN Holder/Guardian

6. Select the **Enrolment occurrence** you would like to view details for.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1it9i5k.png)

Once you have selected the individual Enrolment you will see further details:

* Service CRN number
* Service Name
* Care Type eg. - OSHC or CBC
* CCS Enrolment ID
* Status
* Arrangement Type eg. CWA, OA 
* Enrolment Notice Start Date
* Enrolment Notice End Date (if applicable)
* If the Enrolment is ceased
* Late Submission from Service reason

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1gs82nn.png)

###### Scrolling further down will display:
* Child's Name, DOB and CRN
* If they are in State Care
* CCS Claimant person and their details
* Signing Party

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_ltfmab.png)

###### Scrolling further down will display:

**Session information including.**
* eg. Recurring & Casual or just Casual
* Total Fee charged
* Total hours of the session
* Age Range of the Session

**Enrolment Status**
* The Date and Time the Enrolment was submitted to CCSS
* Current Status with CCSS

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_q6tnc4.png)

### Enrolment Notice Statuses and Meanings

**Pending at CCS** - Pending Eligibility - CRN numbers have been provided by CCS, eligibility still pending from myGov
**Confirmed by Guardian** - Booking pattern confirmed by Guardian/Carer via myGov
**Approved** - The Government approves the enrolment that is submitted outside the timeframes or if provider is not approved
**Disputed** - Contact has disputed the booking pattern or a casual day through the My Gov Account
**Confirmed** - Details confirmed by CCS, confirmed by Guardian/Carer
**Withdrawn** - Entitlement has been withdrawn by CCSS
**Ceased** - CCS Enrolment has been ended due to non- attendance, 8 weeks of continued absences or ended at a Service level if the child has left care
**Received** - CWA Enrolment with no CRN number for the Guardian/Carer or the Child
**Rejected** - When Guardian/Carer rejects an Enrolment