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# Updating an OTAC for CCSS

# Updating an OTAC for CCSS

This article will assist you with updating an OTAC code (B2B device) for the Xap program.

### Overview

A One Time Activation Code (OTAC) is necessary to connect all CCSS approved providers to CCSS. This can be done via the authorised person's PRODA account. This may need to be completed by the owner or director of the service. 

| **Note:** This code needs to be renewed every 6 months to maintain the service's CCSS connection.

### Viewing the OTAC Status and Expiry

You can view the current status of your Device code within the program.

1. Select the **Settings** Screen
2. Select  **Org/Pro/Centre Admin Details** icon


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_vlqkts.png)

3. Select the **Providers** Tab on the top left hand side

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1fs6uj5.png)

4. Select the **3 dot** menu for the Provider
5. Select **Edit**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fpaqjd.png)

The Edit Provider screen will display
* Organisation ID
* Device Name
* Device Status
* Device Expiry
* Key Status
* Key Expiry Date


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_375ekb.png)

### Automated OTAC Expiring Email

14 days prior to the OTAC code expiring you will receive an automated email. The email will display:

* Organisation ID
* Device Name
* Expiry Date


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1ks3p5u.png)

### Updating an Expired OTAC Code

1. Click [here](https://www.servicesaustralia.gov.au/organisations/business/services/provider-digital-access-proda/how-manage-your-organisation-proda/managing-b2b-devices#:~:text=You%20can%20register%20a%20B2B,register%20and%20manage%20B2B%20Devices.) to update your B2B Device/OTAC through PRODA.


![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_3wo908.png)

2.  To enter this into Xap, select the **Settings** icon on the left-hand side menu
3. Then select the org/pro/centre admin details icon

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1v7d5uq.png)

4. Select the **Providers** tab

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_czowwn.png)


5. Select the **three dot** menu on the row of the Provider OTAC you wish to update
6. Select **Edit**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1vqw6z2.png)


7. Select **Edit** next to the PRODA & CCS Provider Details option

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_12a16nx.png)

8. Add in the **Device name**
9. Add in the new **OTAC code**
10. Select **Activate Device**
11. Select **Save**
| Note: The new OTAC expiry details and status will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1wx6vm3.png)


|| To assist you further with this process see the Xap University Video: [Updating an OTAC for CCSS](https://xap.fleeq.io/l/5m9s1sbbzn-0fnooy358t)