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# Updating CCSS Personnel Details


# Updating CCSS Personnel Details

As a Service Provider, you may need to edit or update the details for existing personnel records within your centre. 
This may include:
* [Ending records](https://help.xap.rocks/en/article/personnel-ending-a-record-o6xpfd/)
* [Updating Expired details or adding new details e.g. WWCC](#3-scenario-1-editing-details-wwcc-details)
* [Uploading further supporting documents](#3-scenario-2-uploading-supporting-documents)
* Change of operational responsibility etc.

|| Note: If the Personnel record was created in PRODA or submitted via a different software and queried into Xap, you will need to end or edit the record via PRODA or re-upload all the relevant attachments.


**Step 1:** Select the CCSS icon from the left-hand side menu.
**Step 2:** Select the Personnel icon. 

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_16bq74c.png)

### Scenario 1: Editing Details - WWCC details

In this scenario we will be updating WWCC information.
1. Select the **3-dot** icon to the right-hand side of a personal's record
2. Select **Edit** 

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_182mxtf.png)

3. Select the **section** to update e.g WWCC Card Details
4. Add in the **new expiry**
5. Select **Submit to CCSS**
6. **Upload copy of new Document, see Scenario 2**

|| Note: If the details are the same for: card number/issuing state, update the expiry only. If the card/issuing state are different (person has moved interstate and has reapplied for the WWCC) then add new WWCC card.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_16cwkgf.png)

### Scenario 2: Uploading supporting documents
1. Select the **3-dot** icon to the right-hand side of a personal's record
2. Select **Upload Supporting Documents**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_11svuj8.png)
3. Select the **Document Type** to update
4. Upload the **new document**
5. Select **Submit to CCSS**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/image_1e9lz9f.png)


### Scenario 3: Change of operational responsibility