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# Web Portal for Guardians & Carers - Multi Centre & Company Access

# Portal for Guardians & Carers - Multi Centre access

This article will assist you with logging in and managing the portal for Guardians & Carers, if your details are linked across multiple Services or Organisations.

### Overview

Access to the Portal for Guardians & Carers and the Smile App for Guardians & Carers, is not limited to one Service or one Organisation. If your account and email address are linked across multiple Services or Organisations, you will be able to access your details using the same login.

This includes:
* Multiple Services linked to the same Organisation
* Multiple Services linked to different Organisations

| To assist you with switching Services via the Smile App see: [Smile App for Guardians & Carers - Multi Centre Access](https://help.xap.rocks/en/article/smile-app-for-guardians-carers-multi-centre-access-vknrok/?bust=1617694515260) & [pdf resource](https://43956247.fs1.hubspotusercontent-ap1.net/hubfs/43956247/Print%20Resources%20-%20Guardians/LINK%20ACCOUNTS%20V2.pdf)

### Switching Services linked to the same Child Care Company

Once you have logged into the portal:

1. On the top right-hand side use the drop-down menu
| Note: The current Service name will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_r90o1o.png)

2. Select the option of Guardian Access

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1njf6r2.png)

3. Select the Service to "switch" into

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1osa1c0.png)

4. The new Service name will be displayed

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_q3l5do.png)

### Switching Services linked to different Organisations

To switch between Organisations and the Services linked to that company:

1. On the top right-hand side use the drop-down menu
| Note: The current Service name will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_r90o1o.png)

2. Select the Service to view and manage details for

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1sn8dg3.png)

3. The new Service name will be displayed on the top right hand toolbar

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_nsa9q7.png)

### Setting the Default Service

You can choose to set a **"default"** Service, to assist you with managing your details easier:

1. On the top right-hand side use the drop-down menu
| Note: The current Service name will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_6a079j.png)

2. Select **Change Login Preference**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1k0yfp4.png)

Your profile details will be displayed.

3. Select **Guardian Access**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_qc5jsi.png)

4. Select the **Default Service**
5. Select **Update Profile**

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_fqfd61.png)

|| To assist you with managing your Account details see: [Help Page for Guardians & Carers Guides & Videos](https://help.xap.rocks/en/article/help-page-for-guardians-carers-guides-videos-mk5fd0/)