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# Why are CCSS Adjustments Appearing on this Invoice?

# Why are CCSS Adjustments Appearing on this Invoice?
This article will cover the most common reasons as to why/ how adjustments on invoices can occur. 

### Overview
| Every week, Xap completes a set of automatic processes to ensure that the latest information from CCS and the child’s bookings are reflected correctly on a family’s statement.

######  1. CCS Government Benefits:

** Adjustments to Government rebates can occur on invoices, due to the following reasons: **

* **Varied attendance:** The service has submitted a varied attendance that has resulted in changes to the CCS amount
* ** Reprocessed previous session reports:** CCS can reprocess session reports at any time. This usually occurs when there has been an update to a child’s entitlement, enrolment or session report
* **Incorrect CCS estimation:** The estimation for CCS was incorrect at the time the invoice was generated
* ** Changes to CCS rebates: ** Changes include withdrawing or backdating CCS payments. The most common reasons for changes to reports are: **absence prior to enrolment cease date; absence prior to 1st physical attendance; activity test result has been exhausted; enrolment status has reverted to pending confirmation**
* **Changing preschool hours:** Removing or adding preschool hours

###### 2. Editing Bookings after invoicing (adding or removing bookings for a child): 

* Booking has been removed
* Booking has been added
* Change in total fee
* Change in session time
* Change in payment account holder
* Preschool hours (removing or adding preschool hours)

This is how a booking adjustment would look like on an invoice: 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/ad-2_3icdgr.png)

|| For more information, please  browse through our support documents or alternatively contact our support team.