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# Why is this Family/Child not Receiving CCS Subsidy? (How and Where to Check?)

# Why is this Family/Child not Receiving CCS Subsidy? (How and Where to Check?)

If a child is not receiving any subsidy, there are a few places you can check. Follow the below instructions to check why a child's subsidy is not being received.


**Check the Child's Enrolment/Arrangement Status**

Check the child's CCSS enrolment and if it is confirmed. A CCSS enrolment must be on a confirmed status to be eligible for CCSS. The arrangement type must be a CWA.

**Step 1:** On the left-hand side menu, click families and select the family account you wish to look into.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_kmjfky.png)

**Step 2:** Click on the child's name at the top of the page.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_28dyxc.png)

**Step 3:** Click on the enrolments tab to view the child's enrolment/arrangement. Ensure that their arrangement type is a CWA and the status must be confirmed, otherwise they are not eligible for subsidies.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1yrt3o7.png)

Click [here](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/d245d2a5-ed2c-42dd-abfb-e1b7bdca5238/) to view the instructions on how to view a child's enrolment status.


**How to Check a Child's CCSS Entitlements**

The child must have entitlements to receive subsidies. Please note, their entitlements must include both a CCS percentage and fortnightly hours. If either is at a zero amount, the child is not eligible for subsidy and the family needs to contact Centrelink if they believe they are eligible.

**Step 1:** On the left-hand side menu, click families and select the family account you wish to look into.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_kmjfky.png)

**Step 2:** Click on the payments & billing tab and check the entitlements on the right side of the page.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_e2jg68.png)

| To assist you further see: [How to view the instructions on how to view a child's entitlements](https://help.xap.rocks/en/article/how-to-check-ccss-entitlements-for-a-childfamily-xuo9bs/?bust=1696285944328).


**Check the Session Reports**

Once processed, the centre can check the session reports for the child for any given week. Here you can check any amounts allocated.

**Step 1:** On the left-hand side menu, select bookings & attendances. Then select the session reports tab.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_y6qaze.png)

**Step 2:** Locate the submitted session report for the child and click view on the three dot menu.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1urlhiq.png)

**Step 3:** Here you can view the subsidised hours and total rebate amount. To view more, click on the completed status.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_630ix6.png)

Here you can also view any reasoning provided by CCSS.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_rzeru0.png)

Click [here](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/ee859d2a-6b51-483f-8e05-f4dcce22adc2/) to view the instructions on how to view session report subsidy entitlements.


**Check the CCSS Payments**

You are also able to check how much CCSS the service received for each child.

**Step 1:** On the left-hand side menu, click CCSS interfaces and then select payments.

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_1rlcscy.png)

**Step 2:** You will see the list of payments by clearing number on the grid. The Xap system automatically queries CCSS payments on a regular interval. However, you have an option to query it manually if you wish. 

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/image_asmqcw.png)

Click [here](https://app.crisp.chat/website/65523ea7-b15a-433f-9f75-080f0db876d9/helpdesk/articles/en/8944de2e-5fd6-4cd8-a646-e3e1f012fd49/) to view the instructions on how to view and query CCSS payments.

|| For more information, please browse our support documents or alternatively contact our support team.