Managing Temporary Service Closures

This article will assist you with managing temporary service closures.

Overview

Temporary closure are for CCS and non CCS Services. There are three main scenarios where you may need to close your service for a period of time:

Whole Centre closing for a period (Monday - Sunday)

Closing Rolls (not the whole Centre - CBC)

For example:

CBC closing BSC/ASC Rolls but still providing other care such as Vacation Care

Closing Rolls not whole Centre – OSHC

For example:

OSHC Services closing ASC/BSC but still providing VAC.

Scenario 1 - Closing for a period – Whole Centre Monday to Sunday period

Operational Profile

Edit Operational Profile

Select Temporarily Closed

Add in From and To Dates

Select Booking Configuration eg. Remove.

Tick to Notify CCSS of temporary closure

Note: This would only cover periods from a Monday to Sunday Date options

Closing Mid Week

If you are closing/re-opening mid- week for example closing on a Thursday and re-opening on a Tuesday you will need to close days individually via exceptions

Select Operational Profile

Select Holidays and Exceptions > Green +

Select Exceptions and enter in individual dates

Select Temporarily Closed & Select Effect on Existing Bookings.

**You will also need to report these closure to CCSS. **

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Select CCSS Details Screen

Select Service

Select Temporary Closure

Add in Reason for Closure eg. Closing over Christmas or other holiday period(s)

Add in Closure dates

Select Submit to CCSS

Note: This will stop new bookings being created and removes/manages existing bookings

Scenario 2 - Closing Rolls (not the whole Centre - CBC)

Use this scenario if you are a CBC that also offers an OSHC Program

Make Fees for ASC/BSC internal

Make Fees for VAC available (untick internal use only if applicable)

Manage Operational Profile for any date WHOLE Service is closed

Scenario 3 - Closing Rolls (not the whole centre - OSHC)

Manage Operational Profile for any date WHOLE Service is closed

Manage Operational Profile for Care type eg. ASC/BSC for period and only select VAC care type and hours/days as operational

In this example, we have "closed" the ASC/BSC and have only left VAC open from this new effective date.

Note: Only 1 future dated Operational Profile can be created.

Once the Vacation Care Operational Dates commence, create a new Operational Profile from when ASC/BSC recommences

Exceptions for closures non Monday to Sunday (mid week) dates

Create individual exceptions for dates. Eg the Thurs, Friday, Monday Tuesday dates only.

Select Effect on existing Bookings.

Select CCSS Details Screen

Select Service

Select Temporary Closure

Add in Reason for Closure eg. Closing over Christmas or other holiday period(s)

Add in Closure dates

Select Submit to CCSS

Fee Management

Make Fees for ASC/BSC internal

Make Fees for VAC available

Updated on: 06/12/2021

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