Question 1

Help Page for Guardians & Carers Guides & Videos

Accepted Answer

Help for Guardians & Carers Page Guides & Videos

Q: Downloading & Logging into the Xap Smile App for Guardians & Carers (Android & iOS)

<h1 id="downloadingloggingintothexapsmileappforguardianscarersandroidapple">Downloading &amp; Logging into the Xap Smile App for Guardians &amp; Carers (Android &amp; Apple)</h1> Welcome to Xap! Our innovative technology that allows Guardians and Carer's to see what their children are doing every day as well as communicate with their childcare centre. Families can receive notifications and photos of their child's sleep, food, and daily activities. Guardians and Carer's can also comment and chat with their child's educators, much the same way as other social media platforms, only it will be private and through the secure Xap platform. To install the Xap Smile App for Guardians: Step 1: Click the Play Store on your android device or app store on your Apple device to search for Xap Smile App for Guardians and click install. Step 2: Once the application is downloaded, click open. <img src="https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/2apng_jgftt5.png" alt="" /> ** Step 3: ** You will then receive an access/notification request, which you can click allow. <img src="https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/1apng_1bh09xu.png" alt="" /> Step 4: To login, enter the username and password that was sent to you by email from your childcare centre and click agree to terms and conditions. | Note: Check your junk box if you can't find that email or you can request another email from your childcare centre. Once you login to the Xap home screen, you have a whole range of features that allow you to view and interact with aspects in t

Videos

Downloading and logging into the Xap Smile App for Guardians & Carers (Android & Apple) How to access/login to the Web Portal for Guardians & Carers How to submit a waiting list application Submitting a Waitlist enquiry new child Guardian getting started Signing your child in & out of Kiosk How to view a Meal Plan via the Guardian Portal

Portal

Portal for Guardians & Carers - Multi Centre Access Waitlist Enquiry new child How to request a change to permanent days Accepting Offer & completing enrolment form How do I view my child's enrolment How to setup your Direct Debit How to read your Invoice Managing a Kiosk Code [How to add a

Question 2

Web Portal for Guardians & Carers - Marking Absences

Accepted Answer

Portal for Guardians & Carers - Marking Absences

If your child' has a permanent or casual booking, you have the ability to mark a session as Absent via the Portal for Guardians and Carers. || Note: Only Absences can be marked via the Portal or Smile App. Sign in/out times can only be managed via the Services Kiosk device | Note: Depending on the Services settings, charges may still be incurred for Absent Days. Please contact your Service for further information.

To Manage Bookings

Log into the Portal for Guardians & Carers
Select the Families Screen from the left hand menu

Select the Bookings Tab
Use the dates to filter the required Absent Dates
Select the Search button

Marking Bulk Absences

Once the required booking dates have been filtered.

Select the boxes to the left hand side of each of the required dates
Select the Bulk Action Button
Select the option of Mark Absent

Within the Mark Absent Screen

Select the Absence Reason from the drop down menu
Tick if you would like to upload supporting documents
Upload documents if required
Select Confirm

![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400

Question 3

Manage changes to a recurring booking

Accepted Answer

How to make changes to a recurring booking.

Recurring booking patterns can change in a few different ways:

Extra day/s are being added permanently with existing room/sessions
Current days are changing permanently and/or fee/room is being updated
Days are remaining the same, however the room or fee is changing for a period of time

| Bookings can be managed via the Global Add button, the Family screen or via the Bookings and Attendance screen

1. Extra day/s are being added permanently

If additional day/s are being added eg: Current bookings are Mon, Tue, Thur and the extra recurring day is adding a Friday.

Select the Families screen
Select the **Family **name
Select the Bookings Tab
Select the Green + button

The Add Bookings screen will appear

a) Select the Name of the child b) Select the options of Repeat Weekly or Repeat Fortnightly c) Select the Start date of the Monday of the week that the new booking comes into effect d) Select the Additional day/s only (select the plus if there is more than 1 additional recurring day being added) - Do not add any days that the booking pattern already includes e) Select the Room name f) Select the Session/Fee g) Select if there are any Discount options to be applied h) Select if there are any **Preschool **or other subsidies to apply i) Select the **Update the overlapp

Question 4

How to accept an Offer and Complete the Enrolment form

Accepted Answer

How to accept an Offer and Complete the Enrolment Form

If you have requested a booking at the Service and have been placed on the waitlist, the Service will offer you a place when it becomes available.

Logging into the Guardian Portal

When the Service has a position available they will send you an Offer. The Offer will provide you with access to the Guardian portal to accept the Offer and complete your child's Enrolment form.

You will receive a welcome email to allow you to create your Password. Select** Create your Password**

Create and confirm your Password, then select Activate your Account

Login with your Username (email address) add in your Secure password and select Log In

Once you have successfully logged in, you will be directed through to the Waitinglist screen

Viewing the Offer

Select Accept Offer | Note: The Service may have set an Offer Expiry Date. If the offer has an expiry, you must accept or reject the offer prior to the expiry date.

The Confirm Offer screen will display, Select Confirm || The Service will receive a notification of the Accepted Offer

Question 5

Downloading & Logging into the Xap Smile App for Guardians & Carers (Android & iOS)

Accepted Answer

Downloading & Logging into the Xap Smile App for Guardians & Carers (Android & Apple)

Welcome to Xap! Our innovative technology that allows Guardians and Carer's to see what their children are doing every day as well as communicate with their childcare centre. Families can receive notifications and photos of their child's sleep, food, and daily activities. Guardians and Carer's can also comment and chat with their child's educators, much the same way as other social media platforms, only it will be private and through the secure Xap platform.

To install the Xap Smile App for Guardians:

Step 1: Click the Play Store on your android device or app store on your Apple device to search for Xap Smile App for Guardians and click install.

Step 2: Once the application is downloaded, click open.

** Step 3: ** You will then receive an access/notification request, which you can click allow.

Step 4: To login, enter the username and password that was sent to you by email from your childcare centre and click agree to terms and conditions.

| Note: Check your junk box if you can't find that email or you can request another email from your childcare centre.

Once you login to the Xap home screen, you have a whole range of features that allow you to view and interact with aspects in t

Question 6

Signing CWA Agreement

Accepted Answer

Signing CWA Agreement

This article will assist you with viewing and signing the Service's CWA Agreement form.

To sign the Agreement

Log into your Guardian Portal
Select the Families screen from the pop-out menu

Within the Families screen:

The CWA Agreement will display the current status eg. Pending
Select the Pencil/Edit icon

Select the Acknowledge Enrolment button

The CWA Agreement will display the updated status of Signed, including the date and Signing person.

| To assist you further with this process, you can view the Guardian video through the Guardian University - Viewing & Signing CWA Agreement

Frequently Read Articles

Browse All Categories