Payment & Billing Settings: Adding Previous Balances

Adding Previous Balances

Previous balances are the opening balances of any existing payment accounts. If the service is a brand new one, then the previous balances of the payment accounts will be zero. However, if you are migrating from a different software provider, you must enter the opening balances for all the existing payment accounts as per the closing balance on the old software provider.

Please note that you will only be able to adjust the previous balance until invoices are generated or the period is locked, depending on whichever occurs first. Please set it right so that you don't have to adjust it any other way.

**Step 1: ** Once you have logged into Xap, select settings from the left-hand menu bar.

**Step 2: ** Click on the payment and billing settings icon.

Step 3: Select the centre for which you would like to enter the previous balances.

Step 4: Select all the records to set the previous balance date in bulk.

Step 5: Enter the date and amount to set in bulk.

Step 6: Once you have entered in the relevant details, select update balances.

To assist you further with this process you can view the video here: Payment & Billing Settings - Previous Balances

Set The Previous Balance For An Individual Account.

Step 1: Click on the pencil icon to enter the previous balance date and amount for an individual account.

**Step 2: ** Set the previous balance for an individual account and click on the 'tick' icon to save the changes.

You can also view the support documents or alternatively contact our support team.

Updated on: 29/03/2021

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