Direct Debit Statuses & Descriptions
Direct Debit Statuses & Descriptions
Overview
Direct Debits or Scheduled Payments is when a parent has chosen to pay their fees using the 3rd party provider from their Bank Account or Credit Card.
The Direct Debit payment will be created automatically during the Services invoicing process.
Scheduled Payments Screen
The Direct Debit payments will initially be displayed on the Scheduled Payments screen until the receipt date commences, then move to the Payments screen.
If the Direct Debit payment is declined, it will also move back from the Payments screen to display the failed transaction reason on the Scheduled Payments screen.
- Select Payments & Billing Screen
- Select Scheduled Payments
- Displays Date Direct Debit will be taken from Families Account/Credit Card
- Displays current receipt Description
- Displays current receipt Status
- Displays Created by Date/Time/User
Direct Debit Statuses
Direct Debit Descriptions - Failed
Response | Description | Payment Type |
|---|---|---|
No bank/card details found | Xap Error message when a scheduled payment is created but the payment account has not set their DD details | Visa, Master, Bank Account |
Invalid credit card number | Customer has added in incorrect CC Details | Master, Visa, AMEX |
Paychoice Credentials does not exist | No PayChoice credentials for the Centre | Bank Account, AMEX, Visa, Master |
Card type is not allowed for this merchant | PayChoice have not configured this Centre to support the selected payment type | Visa, Bank Account, AMEX, Master |
Payment method is not allowed | PayChoice have not configured this Centre to support the selected payment type | Visa, Bank Account, AMEX, Master |
Not Found | DD details not found with bank | Master, Visa, Bank Account, AMEX |
Invalid expiry month | User to correct CC expiry details | Master, Visa |
Customer Deceased | The bank has received notification that the account holder is deceased. The Executor will need to contact the Service to advise further payments are not to be processed with the current details. | Master, Visa, Bank Account, AMEX |
Payment Stopped | The provided bank account has been blocked for Direct Debits processed by PayChoice. Family to contact their bank to remove the blocks. | Bank Account |
Refer To Customer | Funds not available or account provided does not allow DD payments. Family to check their designated account allows DD payments and has sufficient funds | Bank Account |
Invalid Bank Account Name | Family has provided the incorrect account name; this will need to be corrected to allow payments to process successfully. | Bank Account |
No Active Batch Found | AMEX | Amex option is not enabled on the merchant account on PayChoices End |
Amex option is not enabled on the merchant account on PayChoices End | AMEX |
Direct Debit Descriptions - Declined
Response | Description | Payment Type |
|---|---|---|
Account Closed | The account has been closed with the bank | Bank Account |
Invalid BSB Number | BSB number provided is incorrect | Bank Account |
Insufficient Funds | Funds not available | Master, AMEX, Visa, Bank Account |
Refer To Customer | Funds not available or account provided does not allow DD payments. Family to check their designated account allows DD payments and has sufficient funds | Bank Account |
Refer to Card Issuer | Funds not available or account provided does not allow DD payments. Family to check their designated account allows DD payments and has sufficient funds | Visa, Bank Account, Master, AMEX |
Incorrect account number | Family has provided incorrect account numbers; this will need to be corrected to allow payments to process | Bank Account, Visa, Master |
Incorrect card number | Family has provided an incorrect CC number; this will need to be corrected to allow payments to process | Visa, Master |
Payment Stopped | The provided bank account has been blocked for Direct Debits processed by PayChoice. Family to contact their bank to remove the blocks. | Bank Account |
Invalid BSB number | Family has provided an incorrect BSB number; this will need to be corrected to allow payments to process | Bank Account |
Branch Code is invalid | Family has provided an incorrect Branch code; this will need to be corrected to allow payments to process | Bank Account |
Expired Card | The card has expired, and recurring payments are not permitted by the issuer. | Visa, Master |
Do Not Honour | Funds not available, or potentially the accounts daily payment limit has been exceeded. | Master, Visa, Bank Account |
Lost Card | Card has been reported as lost. | Visa, Master |
002 Error: Batch is unknown | Amex option is not enabled on the merchant account on PayChoices End | AMEX |
Refer to Split | Either insufficient funds or an account from which DD cannot be processed | Bank Account /Card |
Updated on: 04/08/2025
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