Articles on: Payment & Billing

Understanding Your Family's Statement

Understanding your Family's Statement

The Family Statement can be viewed via your Smile APP or the Web Portal.

Statements are fluid and may change to show the current information for your child. These changes can include:

Changes to your CCSS% or CCS hrs.
Changes to Bookings - Adding or Removing of days
Changes to Fees e.g. Discounts being applied/removed
Declined/Successful payments

Download a pdf example of a Family Statement here

Viewing the Statement via the Web Portal

Once you have logged into your Web portal.

Select the Families screen from the left-hand menu bar.

Select the Payments & Billing tab in your account.

Managing the Statement details

You can manage the details that you would like to view for the Statement.

Start Date - Set this to the date you would like to start viewing the Statement from
End Date - Set this to the date you would like the Statement to end
Balance as of - This can be changed to show your Statement balance as per a selected date
Select Search

Reading the Statement Screen

Once you have refined the dates to view the statement details.

The information will display:

Column number	Description
Date	Dates on which your child has a booking.
Description	Bookings made, i.e. child's name, day on which they are booked, session/fee booked, and enrolment ID under which the booking was made.
Sess. Hrs	Total session hours charged per booking.
Total Fee ($)	Total Fee charged per booking.
Fee Disc. ($)	Total Fee Discounts that have been applied per booking.
O. Sub ($)	Any other discounts applied to the bookings.
CCS/ACCS ($)	The CCSS Entitlements applied to each booking.
Cr/Gap Disc. ($)	Total Gap Discounts that have been applied per booking, or credits any credits applied such as payments made for the bookings.
Dr ($)	The Debit (GAP - Out of pocket expense) that you are liable to pay against each booking.
Bal ($)	The total of the credit applied to the account minus the debit against the account.
Opening Balance	The opening credit or debit balance from the start date applied to the statement.

Note: If the account is the credit, the balance will be indicated in green but if the account is in debit, the balance will be indicated in red.

Viewing CCS

If your Service is a CCSS Approved Service Provider, you will be able to view the CCS that has been paid or if your Service charges in advance, the estimated CCS that could be applied to your Account balance.

Difference between Estimated CCS and Paid CCS.

Bold & Underlined = Estimated

If the CCS/ACCS is showing as Bold & Underlined, this means that your GAP (out of pocket expense) may change, if there are any changes with your entitlement your GAP/Balance may differ.

Standard Black = Paid CCS

If the CCS/ACCS is showing as a standard Black