Refunding a Bond Or Pay Off Fees Using a Bond Amount

Refunding a Bond Or Pay-off Fees Using a Bond Amount

A Bond can be held for the duration of care to help offset any outstanding debts that may arise. Alternatively, if no debt is incurred, the full bond amount can be refunded to the family once care has ceased.

There are 2 options for managing a Bond refund:

Pay-off fees
Refund Bond

Viewing Bond Details

You can view the Families Bond details via the Family Summary and selecting the Payments & Billing Tab either via:

Global Search or
Families screen

Select Payments & Billing Tab
Select Bond

Pay-off Fees

The option of Pay-off fees allows you to transfer the Bond credits to pay off the general account balance.

Note: Pay-off-fees are used when the family has finished care but still have an outstanding amount due on their account. In this case you have the option to use the bond amount to pay off any remaining balance.

Select the Down Arrow icon
Select Pay-off fees

Add the Transaction Date
Add in the $ bond amount to be transferred
Add in further details as required, then select Confirm

Bond tab will display the transfer amount and description.

Statement tab will display the Bond credit transfer amount and description.

Refund Bond

The Refund bond payment will only apply a debit to the account for the refund amount.

Note: The refund will need to be managed externally to Xap as per your normal refund process and will not automatically reverse the payment back to the Guardians bank/card.

Select the Down Arrow icon
Select Refund Bond Payment fees

Add the Refund Date
Add in the $ bond amount to be refunded
Add in Reference number
Add in Description
Select Confirm

Bond tab will display the transfer amount and description.

For more information, please browse our support documents or alternatively contact our support team.

Updated on: 25/05/2026

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