Articles on: Payment & Billing

How to Schedule a Once Off Direct Debit Payment

This help document will show you, how you can add a once off payment via Direct Debit. This could be used if a guardian is wanting to settle their account at the center using their current Billing information or using Credit Card/Bank Account Information as a once off.

Note: If the Family is paying over the counter eg. Eftpos, this would be a Once Off Payment and selecting Add Payment NOT Debit Online.

Step 1: Select payments and billing from the left-hand menu.

Step 2: Select payments from the top menu.

Step 3: Select the green + button to add a once of Direct Debit payment.

Step 4: Select the Family account that you would like to add a payment too.

Step 5: Select what type of payment it is.

Step 6: Select Debit online for a once off direct debit payment.

Note: Debit Online payments can only be scheduled for the current day, if the Family would like their Direct Debit payment taken out on a future date this would be a Recurring Payment. see: How To Manually Schedule Recurring Direct Debit Payments

Step 7: Add Payment details or use their Exiting Payment Account details and select save.

For more information, please browse our support documents or alternatively contact our support team.

Updated on: 23/08/2021

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