Articles on: Payment & Billing

Payments Screen Explained

This help document will assist you with navigating and reading the payments page. This page will allow you to view all payment information and the status of the payment.

Step 1: Select payments and billing from the left-hand side menu.

Step 2: Select the payments page from the top menu.

Date: The date that the payment was processed.

Account: The guardians nominated payment details.

Category: Type of payment.

Note: This may be a recurring direct debit, a once off direct debit, EFTPOS, cash, cheque, and bank deposit payments.

Amount: The amount that has been paid to center.

Description: This section will provide you with a brief description of the payment type.

Note: You can also add a description when you are entering bank deposit, cash and EFTPOS payments online.

Status: This is the status of the payment.

Note: Active payment means that payments have been added by the Center manually, Approved means that the direct debit payment has been successful and declined means that the payment has been unsuccessful.

Created By: This will list who the payment was created by.

Note: This will list the user name if the payment has been added manually, or it will list system if the payment was a direct debit.

Bulk Action: Export to an Excel Spread Sheet or Delete manually entered payments.

Note: You will not be able to delete payments that were direct debited.

For more information, please browse our support documents or alternatively contact our support team.

Updated on: 17/08/2020

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