Transaction Statuses

This article will assist you with understanding the different statuses of payments via the Xap program.

Overview

Payments made via the Xap program will display different statuses in the Payments & Billing Screen.

Payments can include:

1. Direct Debit - Transactions using Paychoice for Credit Cards and Bank Accounts
2. Direct to Centre - Over the Counter payments eg. Eftpos
3. B-Pay - Payments made by Families using their Service specific B-Pay reference number

Viewing Statuses

Payments statuses can be viewed on the Payments & Billing Screen within:

1. Payments Screen

This screen displays:

• B-Pay Payments
• Direct to Centre Payments
• Direct Debit payments

Direct Debit Payments will only display on the Payments screen if

• The Receipt Date has commenced
• The Receipt Date has passed and the Payment was successful

2. Scheduled Payments Screen

Transaction Statuses

Updated on: 14/05/2021