CCSS Messages & Notification Overview

There are processes in CCSS which will generate messages for Providers and Services. This Messages service provide a way of communication to the providers and services from DHS.

**There are two types of CCSS Messages. **

• Notifications

Processes within the CCS system may result in a notification being generated that is applicable for a provider or service.

Some examples:

• Application for ACCS ‘Child Wellbeing’ has been submitted
• ACCS Entitlement has been approved
• ACCS (Child Wellbeing) Entitlement has been cancelled
• Enrolment Deemed Cessation Warning
• Enrolment has ended
• Notifications to Providers to update their details
• Session report processing result is available
• Return fee reduction detail has been updated
• Payment advice is available

• Correspondence

The ‘Read Correspondence List’ operation will return a list of correspondence/letter/advice available for the child care provider or service. The operation will include a ‘link’ to the correspondence/letter/advice. Xap will perform a second request (Read Correspondence) to the CCS system to retrieve the correspondence/letter/advice. At this stage, all correspondence/letter/advice binary are in PDF format.

How to Query CCSS Messages & Notifications?

Step 1: Click the CCSS icon from the main navigation.

Step 2: Click on the Messages icon from the available CCSS interfaces.

Step 3: You will see the list of messages on the grid. Xap system automatically queries CCSS messages and Notifications on a regular interval. However, you have an option to query it manually as and when it requires.

Step 4: To query the Messages, click on Query CCSS button on the top right corner.

Step 5: Complete the details and click on Query CCSS to retrieve the messages.

Step 6: Once queried, all messages will be displayed on the grid. Click on the filter to filter the messages according to your need.

Thank you.

How to Read/View CCS Messages?

Step 1: Click the CCSS icon from the main navigation.

Step 2: Click on the Messages icon from the available CCSS interfaces.

Step 3: You will see the list of messages on the grid. Xap system automatically queries CCSS messages and Notifications on a regular interval. However, you have an option to query it manually as and when it requires.

**Step 4: ** To read the message, click on three dots on the right side of each record. Click on View.

**Step 5: ** Once you click on view, you will see the right-side panel with the message. You can click on the close button to close the panel.

For more information, please call Xap support on 1300 543 792 or visit our other help documents.

Updated on: 17/05/2020