• Creating an IS Case Claim

  Creating an IS Case Claim This article will assist you with creating IS case claims for your Service in the Xap program. Overview IS case claims are for circumstances where an additional educator is required. Services will first need approval from their IS case manager. The claim can only be submitted via the software, once it has been approved via the NISSP Portal. see: ISP Portal | To assiPopular

• Help Page - CCSS Errors

  Help Page - CCSS Errors This article contains all the links to the University links for Guides and Videos to assist you with managing CCS Errors for your Service. || Note: The Error Emails for CCSS Sessions and CCSS Enrolments, will be sent to the email address that has been added for the Centre. see Who receives the CCSS Session & Enrolment error emails. CCSS Session Errors [No Active Enrolment found for given Enrolment ID and Dates](https://help.xap.rocks/en/article/ccs-session-erroSome readers

• Updating an OTAC for CCSS

  Updating an OTAC for CCSS This article will assist you with updating an OTAC code (B2B device) for the Xap program. Overview A One Time Activation Code (OTAC) is necessary to connect all CCSS approved providers to CCSS. This can be done via the authorised person's PRODA account. This may need to be completed by the owner or director of the service. | Note: This code needs to be renewed every 6 months to maintain the service's CCSS connection. Viewing the OTAC Status and ExpirFew readers

• Retrieving a new IS Case ID

  Retrieving a new IS Case ID This article will assist you with creating IS case claims for your Service in the Xap program. | If you are retrieving an Innovative Solutions see: Retrieving an Innovative Solutions Case Overview IS case claims are for circumstances where an additional educator is required. Services will first need approval from their IS case manager. The claim can onlyFew readers

• CCSS Session Error - Reason for Late Change required when Vary/Withdraw outside Timeframe

  CCS Session Error - Reason for Late Change required when Vary/Withdraw outside Timeframe This article will assist you with managing the CCS session error of Reason for Late Change required when Vary/Withdraw outside Timeframe. Note: If you are receiving this warning in relation to a CCSS Enrolment see: CCSS Enrolment Error - Reason required for Late Submission of Enrolment Notice. Meaning: If you are adjusting attendances for the same financial year more than 28 days from the currentFew readers

• Querying a submitted IS Case Claim

  Querying a submitted IS Case Claim This article will assist you with querying and updating the status of a submitted IS case claims for your Service in the Xap program. Overview IS case claims are for circumstances where an additional educator is required. Services will first need approval from their IS case manager. The claim can only be submitted via the software, once it has been approved via the ISP Portal. see: [ISP Portal ](https://www.dese.gov.au/inclusion-support-program/resouFew readers

• How to register, activate or manage a B2B Device Code

  How to register, activate or manage a B2B Device Code This guide will assist you with registering, activating and managing a Business to Business (b2B) devices in PRODA. You can register a B2B Device for your organisation in PRODA. A B2B Device lets your organisation get authorised access to a service provider with a software developer product. A One Time ActivatioFew readers

• CCS Enrolments Error - Reason for Late Submission of Enrolment Notice

  CCS Enrolments Error - Reason for Late Submission of Enrolment Notice CCS has requirements around Enrolment submissions, the Enrolment Start Date cannot be backdated for than 7 days from today's date without providing a reason. || If you are receiving a CCS Session Submission Error for Late Change Required see: [CCSS Session Error - Reason for Late Change required when Vary/Withdraw outside Timeframe](https://help.xap.rocks/en/article/ccss-session-error-reason-for-late-change-required-when-vFew readers

• Help Page - IS Case Management Guides and Videos

  Help Page - IS Case Management Guides and Videos This article contains all the links to the University links for Guides and Videos to assist you with managing your IS for your Service. | Full information can be located here: Inclusion Support Portal ISS ProcessFew readers

• CCSS Enrolment Error - Individual CRN and DOB Does not exist

  CCSS Enrolment Error - Individual CRN and DOB Does not exist This article will assist you with managing the CCSS enrolment error of CCSS Enrolment Error - Individual CRN and DOB Does not exist Overview When creating a CWA CCSS Enrolment type, if you are putting in a Date of Birth and CRN number for a Guardian and Child. When the CCSS Enrolment is Submitted to CCSS, the CCSS System will check the combination. If they don't recognise the combination of the DOB with the CRN then you wiFew readers

• Help Page - ACCS Management Guides and Videos

  Help Page - ACCS Management Guides and Videos This article contains all the links to the University links for Guides and Videos to assist you with managing your ACCS for your Service. || To assist you further with ACCS see: Additional Child Care Subsidy (ACCS) Child Wellbeing Guide & [Applying for a Child Wellbeing Determination](https://www.education.gov.au/early-childhood/providers/additional-chiFew readers

• Help Page - CCS Sessions Guides & Videos

  Help Page - CCS Sessions Guides & Videos This article contains all the links to the University links for Guides and Videos to assist you with managing the CCS Sessions for your Service. Key Tasks to keep your CCS in good health - Webinar recording 12/2/24 Guides How to Submit CCS Session reports [How to Create a CCSS Session Report](https://help.xap.rocks/Few readers

• CCS Session Error - No Active Enrolment found for given Enrolment ID and Dates

  CCS Session Error - No Active Enrolment found for given Enrolment ID and Dates This article will assist you with managing the CCS session error of No Active Enrolment found for given Enrolment ID and Dates. Meaning: The CCSS Message of 'No Active Enrolment Found for given Enrolment ID and Dates" indicates there are sessions on the Rolls for a child that are NOT covered by a CCSS Enrolment as it has become Ceased. Why the error occurs The Message of 'No Active Enrolment found' indFew readers

• CCS Hourly Rate Caps 2026/2027

  CCSS Hourly Rate Caps 2026-2027 F/Y CCSS have updated their CCSS hourly rate caps for the upcoming 2026-2027 Financial Year. The Child Care Subsidy (CCS) hourly rate caps will go up from 6th July 2026. || Note: This new hourly rate has been uploaded into the Xap program, to allow correct estimations to be based on the new calculations. Hourly Rate caps are the upper limit on the amount of CCS that CCSS will provide for sessions of care provided by an approved Child Care Service.Few readers

• CCSS Session Error- Supplied Sessions of Care must fall within Enrolment Start and End Date

  CCSS Session Error- Supplied Sessions of Care must fall within Enrolment Start and End Date This article will assist you with managing the CCSS Session error of Supplied Sessions of Care must fall within Enrolment Start and End Date. Meaning: The CCSS Message of 'Supplied Sessions of Care must fall within Enrolment Start and End Date" indicates there are sessions on the Rolls for a child that are NOT covered by a CCSS Enrolment as it has become Ceased. Why the error occurs The MeFew readers

• CCSS Session Report Statuses

  CCSS Session Report Statuses This article will assist you with understanding the different statuses of your Services session reports with CCSS. Overview If your Service is CCSS Approved, your Sessions (Attendances) will be submitted to CCSS for processing and payment. The session reports display different statuses. To view the Session Report Statuses. Select the Bookings & Attendances Screen from the left hand menu Select the Session Reports Tab on the top toolbar ThFew readers

• CCS Vacancies - Automatic Submission

  CCS Vacancies - Automatic Submission This article will assist you with setting up your Service to automatically submit your CCS Vacancies. You will need to ensure that your CCS Vacancy information has been configured first. If you would like to continue to submit your Vacancies manually see: CCS Vacancies - Manual Submission ###Overview After setting up the configuration, your vacancies will automatically submit tFew readers

• ACCS - Child Wellbeing Changes 2021

  ACCS - Child Wellbeing Changes 2021 This article will assist you with managing the changes for ACCS from the 30/6/2021. | To assist you with the Full Document and ACCS changes see: DHS - Provider Eligible Enrolments Overview From the 1st July 2021, CCSS is implementing changes in the way ACCS Enrolments are managed. When should IFew readers

• IS Case Claims Report

  IS Case Claims Report This article will assist you with querying and updating the status of a submitted IS case claims for your Service in the Xap program. Overview IS case claims are for circumstances where an additional educator is required. Services will first need approval from their IS case manager. The claim can only be submitted via the software, once it has been approved via the ISP Portal. see: [ISP Portal ](https://www.dese.gov.au/inclusion-support-program/resources/faq-inclFew readers

• Help Page - CCS Vacancies Guides and Videos

  Help Page - CCS Vacancies Guides and Video links This article contains all the links to the University links for Guides and Videos to assist you with managing your CCS Vacancies for your Service. Videos Configuring CCS Vacancy Template How to submit Vacancies to CCSS Permanent Vacancy Report Guides [CCS Vacancy and Fee Details Overview](httFew readers

• COVID-19 Absences $0.00 Fee Session

  COVID-19 Absences $0.00 Fee Session Overview The current CCSS system will automatically cease a child's CCSS Enrolment after 14 weeks if they no longer attend care. With COVID-19 causing extended lockdowns and some children being unable to attend care, changes are now being made to ensure children under this criteria continue to have active CCSS enrolments. To ensure enrolments remain active during the extended lockdown, on Monday 13 September 2021, Services Australia will rFew readers

• Help Page - Personnel Management Guides and Videos

  Help Page - Personnel Management Guides and Videos This article contains all the links to the University links for Guides and Videos to assist you with managing Personnel Information for your Service. Videos How to View/Query CCS Personnel How to add a CCS Personnel How to update personnel [CCS Personnel Overview](https://help.xap.rocks/en/arFew readers

• CCSS Session Error - Service ID locked in Other Process, Try Again later

  CCSS Session Error - Service ID locked in Other Process, Try Again later This article will assist you with managing the CCSS Session error of Service ID locked in Other Process, Try Again later. Meaning: The CCSS Message of 'Service ID Locked' and End Date", is raised from CCS when there is another process of submitting/querying the same CCS service. Why the error occurs The Message of ''Service ID Locked in Other Process' indicates another process for CCSS submissions/queries aFew readers

• NSW OSHC's - Applying BASC Voucher Credits

  NSW OSHC's - Applying BASC Voucher Credits This article will assist you with the process on applying credits to your Families accounts for the BASC Voucher Credit. || For full information regarding NSW COVID-19 Information see: Help Page - COVID-19 - NSW Information Overview The NSW Government has created the BASC Voucher Program is an exciting initiative, which offeFew readers

• Help Page - CCSS Processes

  Help Page - CCSS Processes This article contains all the links to the University links for Guides and Videos to assist you with managing all CCS Processes for your Service. Key Tasks to keep your CCS in good health - Webinar recording 12/2/24 CCS Organisation Management [CCS Provider Management](https://help.xap.rocks/en/article/help-guide-providFew readers

• CCSS Session Error - Session report already exists for the Supplied Report Start Date

  CCSS Session Error- Session report already exists for the Supplied Report Start Date This article will assist you with managing the CCSS Session error of Session report already exists for the Supplied Report Start Date. Meaning: The CCSS Message of 'Session report already exists for the Supplied Report Start Date" occurs when the Service tries to submit a initial session report when the session report has been already submitted successfully to CCSS. Why the error occurs The MessaFew readers

• IS Case Claims - What causes an IS case claim to become rejected

  IS Case Claims - What causes an IS case claim to become rejected This article will assist you with understanding why an IS case claim becomes rejected by DESE. Overview IS cases claims have different statuses within the program: Submitted - IS Case Claim has been successfully submitted, pending on being processed Processed - Successfully submitted and processed (payment has been received) An IS claim will return a ‘Rejected’ status if: There are not enough hours remaining onFew readers

• Help Page - CCS Reports Guides and Links

  Help Page - CCS Reports Guides and Links This article contains all the links to the University links for Guides and Videos to assist you with managing your CCS Information for your Service. Videos CCSS Cleared Payments CCSS Pending Payments CCS Vacancies Report CCSS Payments by Clearing NumberFew readers

• CCSS - Notifiable Events

  CCSS - Notifiable Events This article will assist you with submitting and viewing Notifiable Events for your Service. Overview Notifiable Events Notifiable events include: Provider Contact Details Provider External Admin Appointed Provider of Financial Status Provider Name Change Provider Notification of Approval Provider Physical & Postal Address Provider Stops Operating a Service Service Contact Details Service Location of Records (Closure) Service Name ChFew readers

• Help Page - CCSS Organisation Guides and Videos

  Help Page - CCSS Organisation Guides and Videos This article contains all the links to the University links for Guides and Videos to assist you with managing CCS Organisation Information for your Service. Videos How to add a new centre How to manage organisation details How to manage centre details [How to add a new provider](https://xap.fleeq.Few readers

• Help Page - Additional CCS Processes

  Help Page - Additional CCS Processes This article contains all the links to the University links for Guides and Videos to assist you with managing the CCS Additional Processes for your Service. Videos How to update/submit Fee Details to CCSS Guides How to update/Submit Fee Details to CCSS [CCS Vacancy and Fee Details Overview](https://help.xap.rocFew readers

• CCSS Sessions - Cessation of Care

  CCSS Sessions - Cessation of Care This article will assist you with managing Cessation of Care within your Service. CCSS - Absence Information Families can get CCS when their child is absent from a session of care they would normally attend for up to 42 days per child, per financial year. New changes have taken place from 29th June 2023. Legislation to confirm process arrangements regarding absences at the start or end of an enrolment and balancing. The Australian Government has amendeFew readers

• Help Page - IS Case Errors

  Help Page - IS Case Errors This article contains the links to all the guides to assist you with managing IS Case and Claim Errors for your Service. Errors & Guides [IS Case Claim Error - Weekending on Case Claim should be less than or equal to Case End Date](https://help.xap.rocks/en/article/is-case-claim-error-weekending-on-case-claim-should-be-less-than-or-equal-to-case-end-date-17alkl2/?bust=1645067592084#1-is-case-claim-error-weekending-on-case-claim-should-be-less-than-or-equal-tFew readers

• CCS Session Error - Time In/Out must not overlap with other session for the same day

  CCS Session Error - Time In/Out must not overlap with other session for the same day This article will assist you with managing the CCS session error ofTime In/Out must not overlap with other session for the same day. Meaning: This error means the child has overlapping session times for the same day, so the times are overlapping. Why the error occurs The Message of 'Time In/Out must not overlap with other session for the same day' indicates that the child has sessions that areFew readers

• IS Case Claim Error - The sum of additional Educator hours should be equal to hours claimed

  IS Case Claim Error - The sum of additional Educator hours should be equal to hours claimed This article will assist you with managing IS Case Claim errors for - The sum of additional Educator hours should be equal to hours claimed. Overview When submitting an IS case claim to CCSS for processing, you may receive the error of: The sum of additional Educator hours should be equal to hours claim. The error will display as below: ![](https://storage.crisp.chat/users/helpdesk/website/5dcFew readers

• Return Fee Reduction

  Return Fee Reduction The Return fee reduction module allows you to refund directly to CCSS any fee reductions that have not been or you are unable to pass on directly to the family as they have left the centre and you are no longer able to contact them. We recommend that you contact CCSS prior to creating a return fee reduction, to determine how much should be returned. This module allows you to select a given attendance and child and submit a request the return of the entitlement (CCSS,Few readers

• Creating a CCSS Prior Period Adjustment

  Creating a CCSS Prior Period Adjustment This article will assist you with managing a CCSS Prior Period Adjustment. Overview The CCSS Financial year lock, means you will be unable to make adjustments to attendance information in locked CCS periods, without having approval from CCS to submit the adjustments. If your attendance information in Xap is different to the information that has been submitted to CCS, you will need to: Obtain approval from CCSS by completing an Application tFew readers

• Help Page - Provider Management Guides and Videos

  Help Page - Provider Management Guides and Videos This article contains all the links to the University links for Guides and Videos to assist you with managing CCS Provider Information for your Service. Videos How to add a provider? Onboarding Wizard How to View/Update CCS Provider Details How to Query CCSS Provider Details [How to View/Update CFew readers

• ACCS - Grandparent CCS, Temporary Financial Hardship & Transition to Work

  ACCS - Grandparent CCS, Temporary Financial Hardship & Transition to Work Meaning ACCS = Additional Child Care Subsidy The ACCS banner covers: **CWB **- Child Wellbeing TFH - Temporary Financial Hardship GCCS - Grandparenting CCS TTW - Transition to Work | Note : The Service is only able to flag ACCS for Child Wellbeing. To assist you with managing ACCS - Child Wellbeing see: [ACCS Child Wellbeing Overview](https://help.xap.rocks/en/article/accs-wellbeing-oFew readers

• CCSS Payments - Processes for Sessions

  CCSS Payments - Processes for Sessions This article will assist you with the standard CCS and ACCS payments from CCSS for your Service. Overview CCS/ACCS Payments, can be paid to the Service or may be backpaid the Families. Below are the 3 scenarios as advised by CCSS. Usual and recommended sequence - Payments to Providers where: Session reports are submitted AFTER CCS or ACCS (Grandparent/Temporary Financial Hardship/Transition to Work) eligibility and entitlement is estFew readers

• IS Case Claim Error - Case claim cannot be submitted while case Status is Withdrawn

  IS Case Claim Error - Case claim cannot be submitted while case Status is Withdrawn This article will assist you with managing IS Case Claim errors for - Case claim cannot be submitted while case Status is Withdrawn. Overview An IS case once Approved via the IS Portal will provide you with the current status. Case Statuses: Approved - IS Case Claims can be created as the case is ACTIVE Withdrawn - IS Case Claims can NOT be created as the case has been withdrawn **InaFew readers

• CCSS Session Error - Session of Care details must be supplied if IsNoCareProvided is not Y

  CCSS Session Error- Session of Care details must be supplied if IsNoCareProvided is not Y This article will assist you with managing the Session of Care details must be supplied if IsNoCareProvided is not Y. Meaning: This error message is raised from CCS when the user/system tries to submit a session report with no booking details. Why the error occurs The Message of 'Session of Care details must be supplied if IsNoCareProvided is not Y' indicates that a CCSS Session record hasFew readers

• CCSS Session Error - Service not Active

  CCS Session Error - Service not Active This article will assist you with managing the CCS session error of Service not Active. Meaning: The CCSS Message of 'Service not Active" indicates that the Sessions are being submitted prior to the Services CCSS Approval Start Date. Note: This can also be connected to the Child's CCSS Enrolment commencing prior to the Services CCSS Approval Start Date see: [CCSS Enrolment Error - Service not Active](https://help.xap.rocks/en/article/ccss-enrolmenFew readers

• NSW OSHC's - BASC Voucher Program

  NSW - BASC Voucher Program This article will assist you with understanding and applying the NSW $500.00 BASC Voucher within the Xap program. Overview The BASC Voucher Program is an exciting initiative, which offers families a $500 voucher per child to support the cost of accessing BASC services. Vouchers that you accept will be validated and reimbursed to your services by the NSW Government. The voucher is to be used to cover the cost of the parent gap fee under the Child CFew readers

• IS Case Claim Error - No hours remaining against claim

  IS Case Claim Error - No hours remaining to claim against this case This article will assist you with correcting the error for an IS Case Claim No hours remaining to claim against this case Overview An IS case once Approved via the IS Portal will provide you with the allowed hours. Face to Face - Total F2F hours for that can be claimed for the period of the claim Non Face to Face - Total hours that can be claimed for Non F2F The error will display as below ![](https://storageFew readers

• Personnel - Ending a Record

  Personnel - Ending a Record This article will assist you with ending a Personnel record for your Service. Overview Personnel records are used to manage Employees for your Service and linking them to CCSS including their Role status. If an Employee ceases employment for your Service/Company, their record linking them for CCSS purposes needs to be ended. || Note: If the Personnel record was created in PRODA or submitted via a different software and queried into Xap, you will need to endFew readers

• Help Page - CCS Messages Guides and Videos

  Help Page - CCS Messages Guides and Videos This article contains all the links to the University links for Guides and Videos to assist you with managing your CCS Enrolments for your Service. Videos How to Read/View CCS Messages How to Query CCS Messages Guides CCS Messages & Notifications Overview [HowFew readers

• IS Case Claim Error - Weekending on Case Claim should be less than or equal to Case End Date

  IS Case Claim Error - Weekending on Case Claim should be less than or equal to Case End Date This article will assist you with correcting the error for an IS Case Claim Weekending on Case Claim should be less than or equal to Case End Date Overview An IS case once Approved via the IS Portal will provide you with the allowed hours. Face to Face - Total F2F hours for that can be claimed for the period of the claim Non Face to Face - Total hours that can be claimed for Non F2F ThFew readers

• Retrieving an Innovative Solutions Case

  Retrieving an Innovative Solutions Case This article will assist you with retrieving an Innovative Solutions case for your Service into the Xap program. If you are retrieving an IS Case ID see: Retrieving an IS Case Overview Innovative Solutions Support provides flexible funding to assist Services to carefully consider their inclusion challenges. Allowing them to take on an active role in findingFew readers

• How To Manage CCS Debts

  How To Manage CCS Debts On certain occasions you may find that your service has been paid more money than what you should have been paid by CCS. In this case, a debt will be raised against your service/provider and CCS would want to recover the money. Xap allows you to view your debts as well as pay them off using alternative payment arrangements (if you have to pay-off a large amount). This help document will provide you with an overview on how to query your debts and how to pay them off.Few readers

• NSW Government - BASC Voucher Reporting Tool

  NSW Government - BASC Voucher Reporting Tool This article will assist you with the information required for the BASC - Reporting Tool to report the sessions used against the $500.00 Voucher. || For full information regarding NSW COVID-19 Information see: Help Page - COVID-19 - NSW Information Overview The BASC Voucher Program is an exciting initiative, which offers faFew readers

• Multiple Child CCS Percentage

  Multiple Child CCS Percentage The Australian Government will be making changes that come into effect from 7th March 2022 for Families with multiple children in care, by increasing their CCSS Percentage. || For further information see: DESE – Families with more than 1 child in care [Information for Providers](https://www.dese.gov.au/child-care-subFew readers

• Calculating Session Hours 5 Minute Breakdown

  Calculating Session Hours 5 Minute Breakdown This article will assist you when you have created Sessions/Fees with differing hours, and understanding the hourly fee breakdown that appears on Family Statements. What is the breakdown of Hourly when looking at session times and converting minutes to decimal places. The decimal breakdowns for each 5 minute intervals are as follows: 5min: 0.0835 10min: 0.167 15min: 0.25 20min: 0.3333 25min: 0.4168 30min: 0.5 35min: 0.5835 40min: 0.667Few readers

• Viewing Processed Session Report Information

  Viewing Processed Session Report Information This article will assist you with viewing CCSS Session report information. Overview For CCSS Approved Services, the sessions for your children need to be submitted within 14 days of the child attending. To view the information for session reports: Select the Bookings & Attendances Screen Select the Session Reports Tab The Status cFew readers

• CCSS Financial Year Lock

  CCSS Financial Year Lock This article will assist you with managing the CCSS Financial Year Lock. Once this has been activated by Xap, then you will be unable to make adjustments to attendance information in locked CCS periods, without having approval from CCS to submit the adjustments. This means that attendance information in Xap may differ from the information that has been submitted to CCS. You will only be able to edit and re-submit this information, once you receive approval from CCSSFew readers

• CCSS Yearly CAP Changes 10th December 2021

  CCSS Yearly CAP Changes 10th December 2021 The Department of Education, Skills & Employment (DESE) are making changes to the Child Care Subsidy (CCS). They will be removing the annual cap for all Families who receive CCS. Overview CCSS previously had CAPS per Financial Year, each Financial Year, Families/Children receive a CAP for what can be claimed. YTD CAP - This determines how much CCS can be paid to a Service to offset the GAP the family is liable to pay. Annual cap changesFew readers

• Viewing Applied Discounts - Session Reports

  Viewing Applied Discounts - Session Reports Once Discounts have been applied to bookings, this will display on your session reports. Example - Gap Discount Example below - ECEC Educator/Cook Discount Session Report Select the Session Report tab Select the 3dot menu next to the session report Select View ![](https://storage.crisp.chat/users/helpdesk/wFew readers

• CCS Messages - Payment Advice Report

  CCS Messages - Payment Advice Report The CCSS Payment Advice report is directly from the Department and provides you with a summary of your clearing deposit number information. Locating the Payment Advice Report Select the CCSS Details screen Select Messages Select Filter ![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5dcba586b1ba9400/imaFew readers

• CCS Hourly Rate Caps 2025/2026

  CCSS Hourly Rate Caps 2025-2026 F/Y CCSS have updated their CCSS hourly rate caps for the upcoming 2025-2026 Financial Year. The Child Care Subsidy (CCS) hourly rate caps will go up from 7th July 2025. || Note: This new hourly rate has been uploaded into the Xap program, to allow correct estimations to be based on the new calculations. Hourly Rate caps are the upper limit on the amount of CCS that CCSS will provide for sessions of care provided by an approved Child Care Service.Few readers

• CCSS Sessions - Deleting a Submitted CCSS Session

  CCSS Sessions - Deleting a Submitted CCSS Attendance This article will assist you with the process of deleting an attendance or attendances that have been submitted to CCSS for processing. Overview CCSS Service Providers are required to provide accurate Attendance record information for the Children who attend their Services. Inaccurate reports can result in incorrect Child Care Subsidy and Additional Child Care Subsidy and affect the eligible individuals and children to whom the careFew readers

• CCS Payments Screen - Messages

  CCS Payments Screen - Messages Overview There are a few statuses that will be displayed on the CCS Payments screen under the Payment Settled column. Yes No - Booking Fee Mismatch No - Booking Count Mismatch Booking Fee Mismatch Missing Booking Fee || You will only need to action those that are displaying errors. Anything with a 0 or null next to the Payment do not need to be action and you can filter this information out. Steps to take to reFew readers

• Adding CCMS Credentials for ISS

  Adding CCMS Credentials for ISS If your service has approval for ISS cases, you will need to add in your CCMS Credentials. To add in this information: Select Settings Select Org/Pro/Centre Admin Details Select the Centres heading Select the 3-dot menu next to the Centre name Select Edit from the drop-down menu ![](https://storage.crisp.chat/users/helpdesk/website/-/5Few readers

• How To View Or Update CCSS Provider Details

  How To View Or Update CCSS Provider Details The purpose of the provider interface is to give access to users to manage the provider's change of circumstances process. This interface is used to receive and process new information that relates to a change in circumstances of an approved provider, some of which is required under law and some of which is not, but is necessary to administer in the childcare subsidy system and ensure its records are up to date. Why your information needs to beFew readers

• How to Query CCSS Provider Details

  How to Query CCS Provider Details The purpose of the provider interface is to give access to users to manage the provider change of circumstances process. This interface is used to receive and process new information that relates to a change in circumstances of an approved provider, some of which is required under law and some of which is not, but is necessary to administer the child care subsidy system and ensure its records are up to date. The purpose of this guide is to show you how to quFew readers

• How to View/Update CCS Service Details

  How to View/Update CCS Service Details The purpose of the service interface is to provide access to users to manage the service change of circumstances process. This interface is used to receive and process new information that relates to a change in circumstances of an approved service, some of which is required under law and some of which is not, but is necessary to administer the child care subsidy system and ensure its records are up to date. The purpose of this guide is to provide an inFew readers

• How to Query CCSS Service Details

  How to Query CCS Service Details The purpose of the service interface is to provide access to users to manage the service change of circumstances process. This interface is used to receive and process new information that relates to a change in circumstances of an approved service, some of which is required under law and some of which is not, but is necessary to administer the child care subsidy system and ensure its records are up to date. The purpose of this guide is to help you to query sFew readers

• CCSS Personnel Overview

  CCSS Personnel Overview The personnel module acts as a hub for managing employees in Xap, and linking them to CCSS. Using this module, you can send information to CCSS regarding who needs to be linked to your centre and in what role. You cannot delete a record for personnel's once the role has been submitted to CCSS. **This help document will demonstrate the following: ** How to query personnel: Query personnel allows you to query existing personnel, and allows you to activate existiFew readers

• How To View Or Query CCSS Personnel

  How To View Or Query CCSS Personnel This help document will demonstrate how to view or query the latest information regarding CCSS personnel. || Note: If the Personnel record was created in PRODA or submitted via a different software and queried into Xap, you will need to end or edit the record via PRODA or re-upload all the relevant attachments. Step 1: Click on CCSS interfaces from the left-hand menu. ![](https://storage.crisp.chat/users/helpdesk/website/5dcba586b1ba9400/accs-0_1ao68Few readers

• How To Add A CCSS Personal

  How To Add A CCSS Personal This help document will demonstrate how to add CCSS personnel. Step 1: Click on CCSS interfaces from the left-hand menu. Step 2: Click on the personnel icon. Step 3: A list of the CCSS personnel will be seen on the screen. Click on the green + icon to add the personal.Few readers

• Updating CCSS Personnel Details

  Updating CCSS Personnel Details As a Service Provider, you may need to edit or update the details for existing personnel records within your centre. This may include: Ending records Updating Expired details or adding new details e.g. WWCC Uploading further supporting documents Change of operational responsibility etc. |Few readers

• ACCS Wellbeing Overview

  Additional Child Care Subsidy - Child Wellbeing Additional Child Care Subsidy is for children deemed at risk. This Guide to the Additional Child Care Subsidy contains the following information. What is ACCS child wellbeing. How to access child wellbeing How to create ACCS certificate/determination What is ACCS enrolment type? What is 204K? What are the rules for certificates? What are the rules for determination? What are the rules for subsequent determination? AdditionalFew readers

• How to Query ACCS Certificates/Determinations

  How to Query ACCS Certificates/Determinations In the event a Certificate was created for a child and is saved with CCSS but is not displaying in Xap, users now have the opportunity to query the CCSS before they create a new one. This is necessary if an ACCS application was submitted through PRODA rather than Xap. In order to view existing certificates/determinations or query the missing certificates/determination, follow the steps below. Step 1: Click the CCSS icon from the left-hand sFew readers

• How to Submit an ACCS Certificate/Determination

  How to Submit an ACCS Certificate/Determination If a child is at risk, a service can apply for additional child care subsidy (ACCS). If a letter is supplied by the family, confirming the child is at risk, the service can apply for a six week certificate or a subsequent thirteen week determination. If a letter is not supplied, the service can notify a State or Territory body. If the child is still at risk after the initial six week certificate, the service should apply for a thirteen week deteSome readers

• How To Update A 204K Notice and Upload Additional Documents

  How To Submit A 204K Notice and Upload Additional Documents State and territory details can be added to an existing ACCS Certificate. This help document will demonstrate how to submit a 204K notice. How To Submit A 204K Notice Step 1: Click on CCSS interfaces from the left-hand menu bar. Step 2: Click on the ACCS wellbeing icon. ![](https://storage.crisp.chat/users/helpdesk/website/5dcbaFew readers

• How to Cancel an ACCS Certificate

  How to Cancel an ACCS Certificate CCSS allows you to cancel the Certificate if it is not required. A Certificate can only be cancelled in Weeks 1-4. Step 1: Click the CCSS icon from the main navigation. Step 2: Click on the ACCS Wellbeing Icon from the available CCSS interfaces. Step 3: Click on thFew readers

• CCSS Vacancy and Fee Details Overview

  CCSS Vacancy and Fee Details Overview Services must provide information regarding vacancies and fee details to the department during the initial application, and whenever this information changes. These details will be available to guardians in the childcare finder website, Australia's online childcare portal. This help document will provide you with an overview on how to view or update fees as well as vacancies. You also can submit vacancies for all services or a single services via CCSS opFew readers

• Notifying CCS about Fee Updates or Changes

  Notifying CCS about Fee Updates or Changes All CCSS Approved Services must report their current fees for continued CCS approval. CCSS will then publish this information on the Starting Blocks website. Under Family Assistance Law, early childhood education and care providers must notify us about a range of matters including fees, vacancies, closures and changes to details. From 1 September 2024, a change to s55(1) of Child Care Subsidy Minister’sFew readers

• CCS Vacancies - Manual Submission

  How To Submit Vacancies To CCSS Services must provide information regarding vacancies and fee details to the department during the initial application, and whenever this information changes. These details will be available to guardians in the childcare finder website, Australia's online childcare portal. This help document will demonstrate how to submit a manual vacancy to CCSS. If you would like to submit your Vacancies Automatically see: CCS Vacancies - Automatic Submission Step 1: ClFew readers

• Configuring your Vacancy Details

  Configuring your Vacancy Details Xap allows you to configure your service's vacancy template so that every time there is a vacancy, you don't need to make manual changes. Actions: Set up your Service/s Vacancy details Activate Automatic vacancy submissions Select the CCSS icon from the left-hand menu. Select the Vacancy icon ![](https://storage.crisp.chat/users/helpdesk/website/-/5/d/c/b/5Few readers

• CCSS Messages & Notification Overview

  CCSS Messages & Notification Overview There are processes in CCSS which will generate messages for Providers and Services. This Messages service provide a way of communication to the providers and services from DHS. **There are two types of CCSS Messages. ** Notifications Processes within the CCS system may result in a notification being generated that is applicable for a provider or service. Some examples: Application for ACCS ‘Child Wellbeing’ has been submitted ACCS EntitleFew readers

• How to Query CCS Messages

  How to Query CCSS Messages & Notifications If a service wishes to query through the latest CCSS messages or notifications, follow the instructions below. Step 1: Click the CCSS icon from the left-hand side menu. Step 2: Click on the messages icon from the available CCSS interfaces. Step 3: You wFew readers

• How to Read/View CCS Messages

  How to Read/View CCS Messages If a service wishes to read or view the CCS messages, follow the instructions below. Step 1: Click the CCSS icon from the left-hand side menu. Step 2: Click on the messages icon from the available CCSS interfaces. Step 3: You will see the list of messages on the griFew readers

• CCSS Payments Overview

  CCSS Payments Overview Once sessions have been submitted to CCSS for processing, you can retrieve the payment details into the software. The retrieved payment details will then populate onto the remittance reports in Xap to assist you further. Xap then automatically reconciles the payment with the family's account and adds the adjustment if the estimated CCS rebate was less or more depending upon the circumstances. Items: Viewing CCS Payments [ManuallyFew readers

• How to View/Query CCS Payments

  How to View/Query CCSS Payments Step 1: Click the CCSS icon from the left-hand side menu. Step 2: Click on the payments icon from the available CCSS interfaces. Step 3: You will see the list of payments by clearing number on the grid. The Xap system automatically queries CCSS payments on a reguFew readers