Family Communication & Comments
Family Communication & Comments
The ability to view all communication for your families in the one place is important.
Whether they have started via the Lead CRM process and when they are active.
Once the family and child are active at your service, you may like to view this information all in one place as well as any new information being sent out from Xap.
Waitlist communications
The integrated Xap Lead CRM allows you to provide a journey for a new family from a Lead or Enquiry through to a placed Active child.
Through this process via the Lead CRM, you can manage this enquiry by:
- Email communication
- Comments
- Applying Tag's
Communication & Comments
You can communicate with your Families from Xap via:
- Emails
- SMS
All communication for the family is visible via the Communication & Comments section within the family summary.
Email Tab
Displays all emails sent for the Family including emails from:
- Tours & Leads
- Waitlist
- Pending Enrolments Tab
- when Active
SMS Tab
Displays any SMS messages that have been sent out via Xap.
see: Help Page - SMS | Xap Help Center
Comments Tab
Displays any comments made while the family was completing their Lead CRM journey.
see: Adding waitlist comments
Updated on: 03/07/2026
Thank you!