Articles on: Families Module

Resend Guardian Login Details

This article will assist you with re-sending the Guardian login details in Bulk or Individually to access the Web Portal for Guardians and Carers and Xap Smile app.

Any person with Guardian level permission has access to the Web Portal for Guardians and Carers.

To assist you with viewing Guardians who have not activated their account see: Non-activated Guardian Accounts

Guardian Activations can be resent for:

Active, Inactive Guardians
Guardians still on the Waitlist or Pending Enrolments screens

Active Families

Select the Families screen
Select the Guardians Tab

Individual (Not yet activated)

Select the Envelope next to Invited - This will send the Account Activation email immediately.

Bulk Activations

Select the Guardian/s on the left-hand side
Select Bulk Action
Select Create/Reset Password

Waiting List/Pending Enrolments Families

Select the Waiting List screen
Select either the Waiting List or Pending Enrolments Tab

Note: The process is the same for both the Waiting List and Pending Enrolments Tab.

Select the 3-dot menu
Select Reset Password from the drop-down menu

Bulk Activations

Within either the Waiting List or Pending Enrolments Tab

Select the Family/ies
Select Bulk Action
Select Create/Reset Password from the drop-down menu

Link Expiry details are:

Email	Expiry
New Guardian Account Activation - Initial welcome/activation email	Link will not become expired until clicked and password is created.
Manually resent by Service/Guardian Create/Reset Password	Link will not become expired until clicked and password is created.
Guardian selecting Forgot Password option on app or Web portal	Link will expire in 30 minutes of getting created.

For all link expiry details see: Service & Guardian User link Expiry Times

Updated on: 22/12/2025

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