Gap Discounts - Emergency Closures

Gap Discount - Emergency Closure Discount

During a period of emergency, you can waive the gap fee for families if:

a child does not attend care
your service is closed as a direct result of the emergency.

Find out more about here Support during a CCS period of emergency.

How the Gap Discount works:

is a prescribed discount
is applied after CCS calculation
will not reduce a family’s CCS entitlement

Scenario

Your Service has been closed due to damage from a storm, and you have been advised by CCS that your service is not safe to enter, or staff are unable to travel to the service because of the emergency.

During a CCS period of emergency, you will continue to receive payments if you close as a direct result of the emergency

Creating an Emergency Closure Discount (Prescribed)

Select the Discount Setup icon from the Settings menu

Select the green +Add button

Select the Centre name

Add the name of the discount
Select Gap Discount
Select the Discount Category from the drop-down menu

State/Territory payment for preschool child
State/Territory payment for vulnerable or disadvantaged child
State/Territory operated provider discount for preschool child
Prescribed period of emergency
ECEC Educator or cook discount

Add in the description (This will appear on your Family invoices & statements)
Choose Amount/Percentage type
Set Bookings from date (leave this blank to be able to re-use this discount as needed)
Set Discount type - % and add amount e.g. 100%
Select Save

Option to lock the rate in or if ticked allow Users to change the % discount up to the added amount, e.g. change upto 100%

Discounts screen will display the Type of Gap Discount & Category as well as how it will be applied.

For more information regarding Discounts within Xap see: Help Page - Managing Discounts within Xap

Updated on: 26/11/2025

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