Articles on: Discounts

Removing an Applied Discount

Discounts can be applied to a Child's Booking to reduce the GAP (out of pocket Expense). Discounts can be applied for e.g.:

Staff Discounts
Holiday Discounts
Early Bird Booking Discounts etc.

Note: For CCSS Services, If the dates that the Discount has been removed or edited for have been submitted to CCSS for processing, this will create a Vary session. To assist you further with managing these changes see: Managing a Varied CCSS Session

If the Discount has been applied to the incorrect Child/Date/Booking, it can be removed. This will update the Family Balance accordingly.

For full Discount processes see: Help Page - Managing Discounts in Xap

Removing the Discount

The Discount can be removed via the Family Screen > Child Bookings or within the Bookings & Attendances screen and can be removed:

For Individual Bookings
In Bulk

Note: The removal of a Discount will apply from the next invoice generated after it has been removed, Prior Invoices will not be adjusted.

Removing Discounts - Individually

In this example we are removing via the Family Summary.

Within the Family Summary Screen, select the Bookings Tab
Add the date range to remove the bookings from
Select the 3-dot menu next to the date to remove the discount from
Select Edit from the drop-down menu

Select the X next to the discount/s to be removed
Select Save

Select Yes on the pop-up

The screen will update to reflect the removed Discount.

Removing Discounts - In Bulk

In this example we are removing via the Bookings & Attendances Screen

Within the Booking & Attendances Screen, select the Bookings Tab
Select Bulk Action
Select Remove Discounts from the drop-down menu

Select the Centre name if you are in multi-centre view

Select Fee Discount or Gap Discount type, in this example we are selecting to remove a Fee Discount

Note: The process to remove a Fee or Gap discount remains the same, once selected, will only display Discounts created under each type.

Select which Discounts to be removed:

All Amount/Percentage discounts - will remove all directly applied discounts for the selected child/period.
Selected Amount/Percentage discounts - allows you to select the discount/s to be removed. (if selecting this option, tick the discounts below to be removed)

Note: If the discounts are applied by a rule they will be reapplied automatically if the child still meets the rule configurations.

Select the Bookings from and to Dates
Select the Booking status eg. Approved, Pending
Select who to remove the discount from e.g. Specific child/ren or by Tag
Select Remove

Select Yes from the pop-up

note: The pop-up will display the total amount of bookings that will have the discount removed.

Search terms: Remove discount bulk individual Gap Fee Prescribed Non-prescribed

Updated on: 04/12/2025

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