How To Manage CCS Debts

On certain occasions you may find that your service has been paid more money than what you should have been paid by CCS. In this case, a debt will be raised against your service/provider and CCS would want to recover the money. Xap allows you to view your debts as well as pay them off using alternative payment arrangements (if you have to pay-off a large amount).

This help document will provide you with an overview on how to query your debts and how to pay them off.

How To Query/Update Debts

Step 1: Click on CCSS interfaces from the left-hand menu bar.

Step 2: Click on the debts icon.

Step 3: Under the 'debts' tab, you will be able to view all your debts.

Step 4: To query/update your service's debts, click on the Q icon.

**Step 5: ** In the query panel, enter in the relevant information and click on 'query ccss'.

This will update the records.

How To Pay-Off Debts Using Alternative Payment Arrangements

If you have a large debt to pay-off, you can use the alternative payment arrangements; you can clear off your debts via a withholding or by instalments.

Step 1: Click on CCSS interfaces from the left-hand menu bar.

Step 2: Click on the debts icon.

Step 3: Under the 'alt. payment arrangement' tab, you will be able to view a list of your payments.

** Step 4: ** To update/query your payments, click on the Q icon.

** Step 5: ** Enter in the relevant details in the query panel and click on 'query CCSS'. This will update the records.

** Step 6: ** To add a new payment arrangement, click on the green '+' icon.

** Step 7: ** In the request panel, you can choose to pay-off the debt via a withholding or in instalments. Select the relevant option and enter in the details.

Arrangement type: Withholdings

Arrangement type: Instalments

Once you have entered in the relevant details, click on 'submit to CCSS'.

Updated on: 21/08/2020