How to Read/View CCS Messages

If a service wishes to read or view the CCS messages, follow the instructions below.

Step 1: Click the CCSS icon from the left-hand side menu.

Step 2: Click on the messages icon from the available CCSS interfaces.

Step 3: You will see the list of messages on the grid. The Xap system automatically queries CCSS messages and notifications on a regular interval. However, you have an option to query it manually as and when it requires.

**Step 4: ** To read the message, click on three dots on the right side of each record. Click on view.

**Step 5: ** Once you click on view, you will see the right-side panel with the message. You can click on the close button to close the panel.

For more information, please browse our support documents or alternatively contact our support team.

Updated on: 19/08/2020

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