Invoice Overview & Statuses

This article will assist you with understanding the status of Invoices.

Overview

An Invoice is a locked bill that has been generated for a specific period. Any changes that were made after this invoice was generated will display on the next invoice.

Invoice Screen Overview

1. Search Field - allows you the ability to search on guardian/family names
2. Issue Date From - date to view Invoices from
3. Issue Date To - date to view Invoices up until date
4. Search - to apply filters/dates
5. Filter - allows to search on specific invoice options
6. Reset - resets the Invoice screen, removing any applied filters

7. Issue Date - displays the date and day the Invoice was generated
8. Account- displays the payment account holders name
9. Family - displays the family name
10. Children - displays the name of the child/ren linked to the family/ payment account
11. Inv. No. - displays the Invoice number
12. Payment Method - displays the payment method set for the family at the time the invoice was generated eg. Direct Debit, Direct to Centre, B-Pay
13. Inv. Amt($) - displays the invoice payment amount
14. Due Amt ($) - displays the total due amount for the payment account

15. Due Date - displays the date the invoice is due to be paid OR for Direct Debit accounts, the DAY/DATE their payment will be taken out of their bank account/ credit card
16. Inv. Status - displays the Invoice status
17. Email Status - displays the status of the invoice email for guardian/s

Invoice Statuses

There are 3 Invoice statuses:

• Paid - Invoice amount has been paid in full
• Partially Paid - Invoice has only been partially paid for eg. Invoice amount was $100.00 - Family only paid $75.00
• Unpaid - Invoice balance remains unpaid by the guardian

To assist you further with invoice queries see: Help page - Payments & Billing

Updated on: 16/02/2024