What are the email statuses shown in Xap?
There are a number of different statuses that email can have in the email history screen in Xap. The below table details these statuses and necessary actions.
Status | Description | Action |
|---|---|---|
Failed | Email address is invalid or cannot be found | Correct email address and retry |
Deferred | A deferred status can occur when an ISP or mailbox provider is for some reason not ready to accept mail from Xap. Instead of blocking or bounding the message, the provider will defer or temporarily delay receiving the message and wait for the email to be resent | Try again later |
Dropped | In certain cases, our email provider will drop a message to a specific email address in order to protect the Xap sender reputation. The email provider keeps email lists to track bounces, spam reports and unsubscribes for providers. If a user sends a message to an email address that exists on one of these lists within their account, the email provider will automatically drop the message (i.e. not send to the address) | Confirm the correct address is in use and that the Guardian is happy to receive email. Previous emails may have bounced. You may need to contact Xap support to have the email address removed from the blocked list. |
Bounce | A bounce occurs when the server cannot deliver a message. Bounces often are caused by outdated or incorrectly entered email addresses | Confirm the correct address is in use. |
Processed | When an individual message is received and prepares it to be delivered | No action required. |
Delivered | Email has been successfully delivered | No action required |
Open | Email has been received and opened by the Guardian | No action required |
Updated on: 13/03/2025
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