Articles on: Portal for Guardians & Carers & Xap Smile App

Smile APP - Managing Casual Bookings

This article will assist you with managing Casual bookings via the WEB Portal for Guardians & Carers.

Overview

Casual bookings can be added via either the WEB Portal for Guardians & Carers or via the Smile APP.

Depending on the Services settings, Casual bookings will either:

Be approved straight away
Be a request and will need to be approved by the Service

In both circumstances you will receive a notification once the Casual day has been accepted or if it has been rejected.

Requesting a Casual Day via the Smile APP

If you would like to manage this via the Web Portal see: WEB Portal - Managing Casual Bookings

Log into the Smile APP on your Device

Select the Bookings icon

Select the Green + button

Select the name of the child the casual booking is for

Select the payment account details to be invoiced for the booking

Select the Room for the casual day

Select the Session (Fee) for the casual day

Select the Booking Type as Casual

Select the Date/s from the calendar
Select Done

Add a Discount code (if applicable)
Tick that you agree to the Services Booking Terms and Conditions
Select Request booking

Select OK

Depending on your Services Casual booking settings, you may need to wait for the day/s to be approved.

Viewing an Approved Casual Day

If the Casual day has been approved, you will receive a notification via the WEB Portal and also via the Smile APP.

Select the Notifications icon

View the Approved or RejectedNotifications and statuses

Approved = Casual day has been Approved by the Service
Rejected - Service has rejected your request for the Casual day on the selected date

Cancelling a Casual Day

If you have requested a casual day and it is no longer required or you have selected the incorrect day/s, you may be able to cancel them.

Note: This will depend on the Services cancellation policy. For further information you will need to contact your Service or read the Terms and Conditions.

Select the Bookings icon

Select the 3 dot menu for the incorrect/no longer required Casual Day

Select Cancel Booking

Note: If the Cancel Booking option is not displaying, you will need to contact your Service directly to assist you further as they may not have enabled cancellation of Casual Days.

Add in the Cancellation Reason
Select Confirm Cancellation

The Cancelled Date will display within your Booking details.

The Service will be notified regarding the Cancelled Casual Day.

Updated on: 14/02/2024

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