Help for Guardians & Carers Page Guides & Videos

Videos

Downloading and logging into the Xap Smile App for Guardians & Carers (Android & Apple)
How to access/login to the Web Portal for Guardians & Carers
How to submit a waiting list application
Submitting a Waitlist enquiry new child
Guardian getting started
Signing your child in & out of Kiosk
How to view a Meal Plan via the Guardian Portal

Portal

Portal for Guardians & Carers - Multi Centre Access
Waitlist Enquiry new child
How to request a change to permanent days
Accepting Offer & completing enrolment form
How do I view my child's enrolment
How to setup your Direct Debit
How to read your Invoice
Managing a Kiosk Code
How to add a Nominee
How to add Payment details
How to reset your password
How to accept the declaration
How to view Notifications
How to edit your Families information
Viewing a Meal Plan
Web Portal - Pay Now Option
Web Portal - Dashboard
Managing Casual Bookings

Medication & Incident

How to Acknowledge an- Injury/Incident/Illness Report
Requesting Medication to be Administered by the Service
Authorising Medication Administered by the Service

App

How to manage your Guardian details
How to manage your Child's details
How to add a Nominee
How to manage your DD details
How to read your Invoice
Request to change permanent days
Submitting a Waitlist enquiry new child
Managing a Kiosk Code
How to reset your password
How to accept the declaration
Viewing Invoices & Statements
Paying your Invoice
Smile APP - Signing the CWA Agreement
Viewing Emails

Guides

Downloading & Logging into the Xap Smile App for Guardians & Carers (Android & Apple)
Accessing & Logging into the Web Portal for Guardians & Carers
Submit a waiting list application
Signing your child in & out of Kiosk
Signing a child in & out of Kiosk - Shared Care
Booking a Tour for a Waitlist Enquiry

Portal

Accepting Offer & completing enrolment form
Creating & Managing an Authorised Nominee for your Family
Signing CWA Agreement
How to manage your Guardian details
How to manage Casual bookings
Adding Direct Debit Detail - Web Portal

How do i view my child's enrolment
Managing a Kiosk Code
Reading an Invoice from your Child's Service your Invoice
Marking Absences
Waitlist Enquiry new child
Web Portal - Pay Now Option
Web Portal - Managing Casual Bookings
Web Portal for Guardian & Carers - Requesting Medication to be Administered

App

How to read your Invoice
Marking your Child Absent
Smile APP - Managing Casual Bookings
Smile APP - Pay Now Feature
Smile APP - Managing Direct Debit Details
Smile APP - Viewing Enrolment Information
Smile APP - Marking your Child Absent
Smile APP - Viewing Emails
Smile APP - Signing CWA Agreement
Smile APP - Viewing and Signing the Declaration

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