Smile APP - Managing Casual Bookings

This article will assist you with managing Casual bookings via the WEB Portal for Guardians & Carers.

Overview

Casual booking can be added via either the WEB Portal for Guardians & Carers or via the Smile APP.

Depending on the Services settings, Casual bookings will either:

Be approved straight away
Be a request and will need to be approved by the Service

In both circumstances you will receive a notification once the Casual day has been accepted or if it has been rejected.

Requesting a Casual Day via the Smile APP

If you would like to manage this via the Web Portal see: WEB Portal - Managing Casual Bookings

Log into the Smile APP on your Device



Select the Bookings icon



Select the Green + button



Select the name of the child the casual booking is for



Select the payment account details to be invoiced for the booking.



Select the Room for the casual day



Select the Session (Fee) for the casual day



Select the Booking Type as Casual



Select the Date/s from the calendar
Select Done



Add a Discount code (if applicable)
Tick that you agree to the Services Booking Terms and Conditions
Select Request booking



Select OK



Depending on your Services Casual booking settings, you may need to wait for the day/s to be approved.

Viewing an Approved Casual Day

If the Casual day has been approved, you will receive a notification via the WEB Portal and also via the Smile APP.

Select the Notifications icon



View the Approved or RejectedNotifications and statuses

Approved = Casual day has been Approved by the Service
Rejected - Service has rejected your request for the Casual day on the selected date



Cancelling a Casual Day

If you have requested a casual day and it is no longer required or you have selected the incorrect day/s, you may be able to cancel them.

Note: This will depend on the Services cancellation policy. For further information you will need to contact your Service or read the T's and C's

Select the Bookings icon



Select the 3 dot menu for the Incorrect/No longer required Casual Day



Select Cancel Booking
Note: If the Cancel Booking option is not displaying, you will need to contact your Service directly to assist you further as they may not have enabled cancellation of Casual Days.



Add in the Cancellation Reason
Select Confirm Cancellation



The Cancelled Date will display within your Booking details.



The Service will be notified regarding the Cancelled Casual Day.
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