Articles on: Families Module

Viewing a Families Payment History

The Payments tab on the Family Summary page allows you to view all unsuccessful payment attempts (successful payments coming soon) for a family in one convenient screen.
This provides clear visibility of failed transactions, helping you easily track payment activity and follow up on outstanding amounts efficiently.

Note: This tab will also be visible to the Families via the Guardian portal see: Viewing your Families payment history

You can view the family payment history via the Family Summary and selecting the Payments & Billing Tab either via:

Global Search or
Families screen

Payments Tab

Section 1

Heading	Description
Payments From	Display account payments start from date.
Payments To	Display account payments up to date.
Status	Filter on payment status e.g. Pending, Declined Failed (successful statuses coming soon!)

Section 2

Heading	Description
Date	Date and Day of Payment.
Transaction Type	Payment type e.g. Direct Debit, Online Debit etc.
Amount	Amount of payment.
Status	Payment status e.g. Pending, Declined Failed (successful statuses coming soon!)
Message	Declined message from Paychoice e.g. Insufficient Funds

Note: Payments with a pending status with a transaction date of today or in the past may display on the declined transactions screen. This is because pending means it hasn't been submitted to Paychoice. Same day transaction will move to the Successful Payments screen once submitted to Paychoice, however if is for a prior date it will not be submitted.

For more information, please browse through our support documents or alternatively contact our support team.

Updated on: 26/05/2026

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