CCS Session Error - Service not Active

This article will assist you with managing the CCS session error of Service not Active.

Meaning:

The CCSS Message of 'Service not Active" indicates that the Sessions are being submitted prior to the Services CCSS Approval Start Date.

Note: This can also be connected to the Child's CCSS Enrolment commencing prior to the Services CCSS Approval Start Date see: CCSS Enrolment Error - Service not Active

Why the error occurs

The Message of 'Service not Active' indicates that the child has sessions on the Bookings & Attendances screen to be submitted to CCSS prior to the Services CCSS Approval Start Date.

eg.

Child has sessions on the Rolls from the 8/3/21 - 9/3/21

Services CCSS Approval Start date is: 10/3/21

The message will be displayed on your Session reports failed to submit email as below and will include the information of:

• The name of the child
• Family name
• Week Start Date that is incorrect
• Total Fees Charged
• Error

Correcting the Error

To resolve the Service Not Active Session Error.

Scenario 1. Service not charging for the day/s, incorrect entries

• Delete any sessions on the Rolls prior to the Services CCSS Approval Start Date

See: How to Delete Bookings

Scenario 2. If the Service is charging for these days

• Delete the Sessions off of the Rolls prior to the Services CCSS Approval Start Date
• Add the Sessions back on under a Non-subsidy Fee
• Link the bookings to a Non-Gov Enrolment Type

Why the error needs to be resolved.

If the message is not resolved this can impact the Service and Guardian for paid CCSS.

• The Sessions for the child from the Service CCSS Approval Start Date will not submit successfully for processing until the message has been corrected
• Can cause a Breach with CCSS due to the session not being submitted within 14 days required period

Updated on: 08/03/2021