Help Page - IS Case Errors

This article contains the links to all the guides to assist you with managing IS Case and Claim Errors for your Service.

Errors & Guides

• IS Case Claim Error - Weekending on Case Claim should be less than or equal to Case End Date

• IS Case Claim Error - No hours remaining against claim

• IS Case Claim Error - Case claim cannot be submitted while case Status is Withdrawn

• IS Case Claim Error - The sum of additional Educator hours should be equal to hours claimed

• IS Case Claims - What causes an IS case claim to become rejected

Support for IS case queries

Further information regarding IS can be found here: Inclusion Support Portal

More support

Use the Inclusion Support contact form for help with:

• Child Care Subsidy System (CCSS) credentials - user name and password request. (CCSS superseded Child Care Management Software in December 2019)

• Rejected claim for payment

• Issues with CCSS user name and/or password

Updated on: 08/06/2022