Articles on: Booking, Attendance & Session reports

Identifying CCSS Sessions that have CCSS errors that need to be resolved

CCSS Session reports will be automatically submitted for processing, unless there are errors stopping them.

Overview

There are a number of reasons why sessions might have errors or may not have been submitted to CCSS.

The most common is that the session is missing sign in/out reasons so are Incomplete Attendances.

To assist you with managing Incomplete Attendances. See Managing Incomplete Attendances

For other errors that are stopping sessions from successfully submitting, the Service can view this information in several different places.

Unsubmitted CCSS Session Report email
Unsubmitted CCSS Enrolment Report email

See: Help Page - Managing CCSS Errors

Via the Session Reports Screen.

Session Reports Screen

To view the errors that are stopping your sessions from submitting to CCSS successfully.

Select the Bookings and Attendances screen from the left hand menu

Select the Session Reports tab

Apply Filters for eg. Complete

Status will be Complete if the Attendance has Sign in/out or Absence marking.

If the Status is Incomplete: see Managing Incomplete Attendances

The errors that are stopping the sessions from successfully submitting will be displayed.

You can also apply further filters.

Select the Filter icon

Status eg.

Complete
Incomplete
Withdrawn

Session Report Action

Initial
No Care Provided
No Change
Vary

Search only - Session reports which require withdrawal
That requires an update due to an 204C notice
Where late reason for change is given
Where late reason for withdrawal is given
Select Update Search

Once the filter has applied, the listed sessions can be reviewed and corrected by editing using the three dotsmenu.

To assist you with managing the displayed errors see: Help Page - Managing CCSS Errors

The sessions can then be submitted manually once the error is resolved or alternatively, they will be automatically submitted the next time the services sessions are submitted.

To assist you with managing the Manual session submissions see: How to submit CCSS Session Reports

Completed Status but not submitting

If your Session report screen is showing Completed status but 0 under SC this indicates that the Bookings have all been deleted for that week as per the below image.

Resolving the Issue

If the child did not attend and the bookings have been deleted correctly, the session report can be deleted.

Select theChild
Select the 3 dot menu
Select Delete from the drop-down menu

Please find the link here for the Webinar on Managing Unsubmitted CCSS Sessions

Updated on: 15/06/2022

Was this article helpful?

Thank you!