Articles on: FAQs

How to Change a Name on a CCSS Enrolment

CCSS Enrolments reflect the details provided to Centrelink by families. For instance, if the name on Centrelink is Ava Smith Thomas but it is Ava Thomas on Xap, the enrolment will reflect the former name provided to Centrelink.

CCSS Enrolments reflect details provided to Centrelink and not to Xap.

As a result, if a name needs to be changed on a CCSS Enrolment, the family will need to contact Centrelink to make the change. Unfortunately this is not something that we at Xap can do.

For more information, please browse through our support documents or alternatively contact our support team.

Updated on: 19/08/2020

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