How to manage a Kiosk Code for a Guardian or Nominee

To allow you to securely sign your child/ren in and out of the Service via the Kiosk, this uses a combination of your mobile number and a Kiosk PIN number.
If you have forgotten or an Authorised nominee has forgotten their PIN, this can be reset easily, either via your Smile App or the Guardian portal.

To manage a Kiosk PIN

Sign into the Smile App



Select the Menu icon on the bottom right hand side



Within the Menu screen, select the Family option



Select the name of the Authorised Nominee or Guardian to correct the Kiosk code for.



Scroll down and within their Authorisations section you will be able to see the encrypted Kiosk code. Select the eye to view the current Kiosk code
Add in the new Kiosk code (or view to confirm if no changes are occurring)



Select the back arrow on the top left hand side
Select Save on the top right hand side to save the Kiosk code changes



To assist you further with this process, you can view the Guardian video through the Guardian University - Managing your Kiosk code via Smile
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