Portal for Guardians & Carers - Multi Centre access

This article will assist you with logging in and managing the portal for Guardians & Carers, if your details are linked across multiple Services or Organisations.

Overview

Access to the Portal for Guardians & Carers and the Smile App for Guardians & Carers, is not limited to one Service or one Organisation. If your account and email address are linked across multiple Services or Organisations, you will be able to access your details using the same login.

This includes:

• Multiple Services linked to the same Organisation
• Multiple Services linked to different Organisations

Switching Services linked to the same Child Care Company

Once you have logged into the portal:

1. On the top right-hand side use the drop-down menu

2. Select the option of Guardian Access

3. Select the Service to "switch" into

4. The new Service name will be displayed

Switching Services linked to different Organisations

To switch between Organisations and the Services linked to that company:

1. On the top right-hand side use the drop-down menu

2. Select the Service to view and manage details for

3. The new Service name will be displayed on the top right hand toolbar

Setting the Default Service

You can choose to set a "default" Service, to assist you with managing your details easier:

1. On the top right-hand side use the drop-down menu

2. Select Change Login Preference

Your profile details will be displayed.

3. Select Guardian Access

4. Select the Default Service
5. Select Update Profile

Updated on: 15/04/2025