Articles on: Portal for Guardians & Carers & Xap Smile App

Smile App - Marking your child Absent

Smile App - Marking your Child Absent

This article will assist you with marking a session as Absent via Xap Smile App.

Overview

If your child' has a permanent or casual booking, you have the ability to mark a session as Absent via the Guardian App.

Note: Only Absences can be marked via the Guardian Portal or Smile App. Sign in/out times can only be managed via the Services Kiosk device.Note: Depending on the Services settings, charges may still be incurred for Absent Days. Please contact your Service for further information.

Mark a booking as Absent

To mark a booking as absent:

Log into the Smile App

Smile app login screen

Select the either the Bookings option from the Menu or the Bookings icon on the bottom left-hand side

Within the Bookings Tab

Select the 3 dot menu for the selected day to mark as Absent

Note: Absences can only be recorded for a future date, if your child is absent for today, you will need to contact your Service directly. Also, your Service may have enabled Cancellation of Casual/Recurring Days, so you may be able to Cancel the Day instead of marking as Absent, for further information please contact your Service.

Select Mark Absent

Select an absence reason
Upload supporting documents

Note: If your child attends a CCS service noting the reason for the absence and supplying supporting documents, will assist you with still claiming CCS entitlements if your child has used the standard 42 absences for the current Financial year. To find out more about CCS absences see: Child Care Subsidy if your child is absent.

Select Confirm Absence

The selected Day will display the Absent icon

The Service will be notified of the recorded absence/s. The screen will be updated to show the absent day/s.

Cancelling an incorrect absent day

If you would like to withdraw an absent day:

Select the 3 dot menu next to the absent day

Select Withdraw Absence

Select Confirm Withdraw Absence

The Service will be notified of the withdrawn Absence. The Screen will be updated to show the day ready for Sign in/out via the Services Kiosk.

To assist you further with this process you can view the video here: Marking Absences

Updated on: 22/05/2025

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