Articles on: Portal for Guardians & Carers & Xap Smile App

Smile APP - Pay Now

Whether you are paying via Direct Debit payments, B-Pay or Direct to Centre, you can now pay your Bill or make a top-up payment via your Smile APP and via the Web Portal for Guardians & Carers.

Note: If you are unable to see this feature you will need to contact your Service, as they may not have enabled this feature.

To assist you with using the Pay Now feature via the Web Portal, see: Web Portal for Guardians & Carers - Pay Now

Making an Online Payment

To make an online payment for your child's service.

Log into the Smile APP on your device

From the menu select Invoices & Statements

Select Pay Now

Select Proceed to continue with making the payment

Note: If you have an upcoming Scheduled Direct Debit payment, this Pay Now payment will be in addition to this payment. If you would like it to replace your upcoming scheduled payment, please contact your Service directly to see if it can be cancelled.

Add in the amount that you would like to pay

Scroll Down

The Default description will display, further details can be added.
Select if you would like the payment to be made using your existing Bank/Credit Card details, or if you would like to use different information for this payment
If using existing payment details, or once new payment details have been added, select Confirm Payment

The Screen will display the successful payment details, including:

Date
Amount

Select OK to close the screen

The Service will be notified of your payment. Note: If you are paying by Credit Card, you will see the successful transaction or declined transaction straight away. If you are paying via your Bank Account, this will still take 3-5 days to process.

To assist you further with this process see the Guardian University video: Smile APP - Paying your Invoice

Updated on: 30/07/2025

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