Updating CCSS Personnel Details

As a Service Provider, you may need to edit or update the details for existing personnel records within your centre.

This may include:

Ending records
Updating Expired details or adding new details e.g. WWCC
Uploading further supporting documents
Change of operational responsibility etc.

Note: If the Personnel record was created in PRODA or submitted via a different software and queried into Xap, you will need to end or edit the record via PRODA or re-upload all the relevant attachments.

Step 1: Select the CCSS icon from the left-hand side menu.

Step 2: Select the Personnel icon.

Scenario 1: Editing Details - WWCC details

In this scenario we will be updating WWCC information.

Select the 3-dot icon to the right-hand side of a personal's record
Select Edit

Select the section to update e.g WWCC Card Details
Add in the new expiry
Select Submit to CCSS
Upload copy of new Document, see Scenario 2

Note: If the details are the same for: card number/issuing state, update the expiry only. If the card/issuing state are different (person has moved interstate and has reapplied for the WWCC) then add new WWCC card.

Scenario 2: Uploading supporting documents

Select the 3-dot icon to the right-hand side of a personal's record
Select Upload Supporting Documents

Select the Document Type to update
Upload the new document
Select Submit to CCSS

Scenario 3: Change of operational responsibility

Updated on: 17/02/2026

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