Articles on: Portal for Guardians & Carers & Xap Smile App

Viewing your Families Payment History

The Payments tab on the Family Summary page allows you to view all unsuccessful payment attempts (successful payments coming soon) for your family in one convenient screen.

This provides clear visibility of failed transactions, helping you easily track payment activity and follow up on outstanding amounts efficiently.

Viewing your Payments

Select the Families screen icon from the left-hand menu
Select Payments & Billing tab at the top
Select the Payments Tab

Payments Tab

Note: Payments with a pending status with a transaction date of today or in the past may display on the declined transactions screen. This is because pending means it hasn't been submitted to Paychoice. Same day transaction will move to the Successful Payments screen once submitted to Paychoice, however if is for a prior date it will not be submitted. You can contact your service to delete this payment.

Transaction Types

Heading	Description
Direct Debit	Created by the service, generally as a part of an Invoice
Online Debit	Pay Now payment made by a Guardian on your Account via the Guardian app or portal

Statuses

Heading	Description
Pending	Payment date is in the past (unsuccessful, never sent) or for an upcoming date (yet to be sent to the payment provider for processing)
Declined	Payment provider has been unable to successfully process the payment e.g. Insufficient Funds (error reason will display in the message column)

Updated on: 26/05/2026

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