Accessing & Logging into the Web Portal for Guardians & Carers

Xap includes a Portal for Guardians and Carers on both the Web and as an App. This allows you to communicate effectively and easily with the Service. This article will demonstrate how to login to your Web Portal for Guardians & Carers through a computer or laptop.

Step 1: Xap will send you an email that will contain your username, password, and a link for you to login.

Note: Please check your spam or junk mail, if you are unable to find the email in your inbox. Otherwise, contact your Centre to resend your login details.

Step 2: Click on the link and fill out with your login details. Select Activate your Account

Note: If you have forgotten your login details, go to forgot username/password link, and enter your email address.

Step 3: Bookmark this page for easy access to the Guardian Portal by clicking on the star on the right of the address bar.

Note: Bookmarking is different in every browser but we suggest to use google chrome as it is more compatible with Xap.

For more information, please browse our support documents or alternatively contact your centre.

To assist you further with managing your Web Portal for Guardians and the Xap Smile App for Guardians, this can be found in the University for Guardians & Carers. see: Getting Started
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