Why are CCSS Adjustments Appearing on this Invoice?
Why are CCSS Adjustments Appearing on this Invoice?
This article will cover the most common reasons as to why/ how adjustments on invoices can occur.
Overview
Every week, Xap completes a set of automatic processes to ensure that the latest information from CCS and the child’s bookings are reflected correctly on a family’s statement.1. CCS Government Benefits:
** Adjustments to Government rebates can occur on invoices, due to the following reasons: **
- Varied attendance: The service has submitted a varied attendance that has resulted in changes to the CCS amount
- Reprocessed previous session reports: CCS can reprocess session reports at any time. This usually occurs when there has been an update to a child’s entitlement, enrolment or session report
- Incorrect CCS estimation: The estimation for CCS was incorrect at the time the invoice was generated
- Changes to CCS rebates: ** Changes include withdrawing or backdating CCS payments. The most common reasons for changes to reports are: **absence prior to enrolment cease date; absence prior to 1st physical attendance; activity test result has been exhausted; enrolment status has reverted to pending confirmation
- Changing preschool hours: Removing or adding preschool hours
2. Editing Bookings after invoicing (adding or removing bookings for a child):
- Booking has been removed
- Booking has been added
- Change in total fee
- Change in session time
- Change in payment account holder
- Preschool hours (removing or adding preschool hours)
This is how a booking adjustment would look like on an invoice:
Updated on: 20/02/2024
Thank you!