Why does my ‘Last Bill’ show as $0 on my first invoice show as $0?

When your service migrates from another software vendor to the Xap platform, past statements or invoices are not migrated. Xap only migrates the outstanding balance for each parent account. Therefore, when guardians receive a first invoice from Xap platform, they will see last bill as $0.00 on their invoice as shown on the screenshot below.

The outstanding balance migrated would be included as a line item in Current Charges. Therefore, on first invoices, parents will see last bill as $0.00.

Updated on: 11/11/2020