Articles on: FAQs

COVID-19 - Service Management GAP & Billing Management

This article contains the links to the various Xap Guides to assist you with managing COVID-19 related processes for your Service within the Xap program.

GAP

Until 30 June 2022, services can waive the gap fee and receive Child Care Subsidy (CCS) if a child is unable to attend care for one of three reasons.

They, or a member of their immediate household, must isolate due to COVID-19.
The service, or a room at the service, is closed due to COVID-19 on written advice from a state or territory government such as a health, education, or regulatory agency.
The state or territory has restricted access to child care in a region due to COVID-19 (or has restricted school attendance in the case of Outside School Hours Care).

For further information regarding Waiving GAPS see: DESE - COVID-19 Information for the early Childhood Education and Care sector

To assist you with this process within XAP see: Waiving the GAP can be done either for the whole week GAP or a daily GAP. See: Waiving a Families GAP

Payments & Billing / Direct Debits

We also recommend if your Families are setup for Direct Debit payments, to either change them to Direct to Centre OR add a Limit to the payment amount to be taken.

See: How to setup a Direct Debit Limit or Adding Family Direct Debit details

You can also enable the PAY NOW option for Families to make Direct Debit payments themselves via the WEB Portal or Smile APP. See: Payments & Billing – Pay Now Option

Adding a Limit (GAP/Up to Amount)

Changing Payment Method from Direct Debit

To see which Families are set to Direct Debit or who have a limit you can use the Payment Method report see: Payment Method Report

Updated on: 25/01/2022

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